Lab Automation Support Engineer II - Invitae

Lab Automation Support Engineer II - Invitae (Labcorp) – San Francisco, CA

Invitae, part of Labcorp, is looking for a Lab Automation Support Engineer to join its highly‑automated diagnostic laboratory in San Francisco. This role provides first‑tier troubleshooting support for all hardware and software, ensuring smooth lab operations through prompt response to error alerts, work requests, and other assistance.

Schedule: Sunday – Thursday 3:00 PM – 11:30 PM PT. Training:
Monday – Friday 9:00 AM – 5:30 PM during the first 90 days.

Address: 1400 16th Street, San Francisco, CA 94103.

• Provide automation support to lab staff and production systems
• Troubleshoot, repair, and maintain robotic liquid handling systems and other automation instrumentation
• Interact with Laboratory Information Management System (LIMS)
• Assess work requests from lab staff, create detailed tickets, and expedite to the proper teams as needed
• Collaborate with clinical lab personnel and functional groups to investigate process failures and identify root cause
• Identify issues that may adversely affect the quality of test results and report to relevant representatives for prompt resolution
• Qualify lab equipment for production use
• Maintain an inventory of equipment, tools, and supplies
• Assist with the implementation of new automated processes
• Document and record activities related to support and maintenance
• Keep lab staff informed about the status of support efforts
• Train new team members and provide coaching/mentoring as needed
• Create and revise SOPs and training resources

• Bachelor’s degree in Biology, Chemistry, Engineering, or a related life science field
• At least 2 years of relevant experience in a high‑complexity laboratory environment (operator, lab technician, lab assistant, or lab equipment support role)

• Experience working in a high‑sample‑volume FDA, ISO 13485/15189, GMP, GLP, and/or CAP/CLIA‑certified laboratory
• Hands‑on experience with industry‑standard laboratory equipment (custom integrated workcells, liquid‑handling systems such as Hamilton STAR/STARlet, Agilent Bravo, Dynamic Devices Lynx), scheduling software (Overlord, GBG), and ancillary equipment (centrifuges, cold storage, etc.)
• Field service engineering experience with relevant manufacturers (Agilent, Hamilton, Dynamic Devices, Tecan, Illumina, Unchained Labs)
• Basic programming skills; ability to understand programming logic and pseudo‑code
• Familiarity with NGS technologies
• Full‑time availability with flexibility to support early or evening shifts, including weekends

• Intermediate understanding of laboratory instrument operation and hardware integration
• Proficiency in documenting procedures, test results, and troubleshooting steps
• Independent technical troubleshooting and escalation for complex issues
• Software and integrated system troubleshooting (LIMS, scheduling platforms, etc.)
• Analytical thinking, critical problem‑solving, and innovative solution development
• Basic experimental design for root‑cause analysis
• Cross‑functional collaboration with automation, assay development, quality, and production teams
• Ability to work under pressure with time and resource constraints
• Strong communication skills using technical language

• Fast‑paced NGS laboratory with potentially heavy equipment (50 + lb)
• Some travel for vendor training (Reno, Boston, Bay Area)

$34.68
–$44.76 per hour, plus a 2nd‑shift differential.

Employees scheduled for 20+ hours per week are eligible for comprehensive benefits including Medical, Dental, Vision, Life, STD/LTD, 401(k), PTO or FTO, Tuition Reimbursement, and Employee Stock Purchase Plan. Employees on 7 on/7 off schedules receive the same benefits
* except* PTO/FTO. 401(k) participation is available for 20‑hour employees and part‑time employees. For more detailed information, please .

• Entry level

• Full‑time

• Information Technology
• Hospitals and Health Care

Labcorp is an equal‑opportunity employer. Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind.…