CRM System Architect

Protecting the World’s Critical Infrastructure

OPSWAT, a global leader in IT, OT, and IC SC Critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is seeking a talented, experienced and innovative Solution Architect who has worked with multiple CRMs in the past (Salesforce, Hub Spot, Net Suite, Sugar

CRM, Dynamics
365, etc.) to design, implement and improve our current application tech stack. As the CRM/GTM Systems Architect, you’ll be the key leader designing and managing our entire Go-to-Market technology stack and will work closely with Product Operations, Revenue Operations, Sales Operations, Marketing Operations, CX Operations.

Your goal is to help make applications better integrated, streamline and reduce the number of redundant SaaS solutions, and recommend an in-house development where sensible.

What You Will be Doing

• Collaborate with Marketing, Pre Sales, Sales, Product, Finance and CX on the design of our quote to cash process (Deal Hub/Sugar Serve) interfacing with our Net Suite for billings.
• Own the vision and roadmap for CPQ(Deal Hub) to reduce time spent per quote and increase sales satisfaction with quoting. Collaborate with Product Operations on the setup of new SKU / Pricing for product launch processes.
• Own the integration design between CRM system and our in‑house built Customer Portal (My OPSWAT), mainly for CX modules (cases, professional services, academy)
• Own the solution design & project implementation planning of data flow between Sugar
  
  CRM, Deal Hub, and all GTM systems, including but not limited to:
  Zoom Info, Sales Loft, Cognism, Hub Spot, Link Squares, JIRA, Captivate
  
  IQ, Net Suite, and our Data Master (Fabric Lakehouse).
• Collaborate with our Digital Transformation team to propose, design and implement more AI features for GTM systems (AI Chatbot, AI Summary Panel, AI Customer/Prospect Ranking, Case Solution recommendation, etc.)
• Collaborate with our Enterprise Data team to design data pipelines to both feed Data Master and receive supplementary data from it.
• Own CRM systems and sandboxes and make sure they are refreshed on a regular basis.
• Design CRM access control following principle of least privilege (PoLP).
• Work with our Cybersecurity & Compliance team to answer audit questions, customer security questionnaires, security review, data retention & backup policy.
• Perform system monitoring, troubleshooting, and performance optimization to ensure stability and UX performance.
• Ensure proper documentation, architectural diagrams are updated on Confluence.
• Research, recommend & participate in new solution evaluation & vendor engagement to make sure new tools can be used globally, do not overlap with an existing tool, and can integrate with the rest of our systems.

What We Need from You

Technical Expertise

• 8+ years of experience as a Solution Architect
  , Systems Architect
  , or GTM/Rev Ops Systems Lead supporting enterprise‑grade quote‑to‑cash environments.
• Hands‑on experience designing and integrating multiple CRM platforms (e.g., Salesforce, Hub Spot, Net Suite, Sugar
  
  CRM, Dynamics 365).
• Strong proficiency with CPQ systems
  —ideally Deal Hub
  —including workflow design, quoting configuration, approval routing, and SKU/pricing architecture.
• Demonstrated ability to integrate and manage complex integrations across GTM systems, including:
• Marketing automation (Hub Spot or similar)
• Data enrichment tools (Zoom Info, Clearbit)
• Contract/CLM tools (Link Squares)
• Finance / ERP systems (
  Net Suite
  )
• Ticketing & product systems (JIRA)
• Experience architecting data flows
  , APIs, ETL/ELT pipelines, and system interoperability using iPaaS, middleware, or custom development.

Architecture & Process Leadership

• Deep understanding of quote‑to‑cash
  , subscription…