IT Systems Engineer

Runpod is pioneering the future of AI and machine learning, offering cutting‑edge cloud infrastructure for full‑stack AI applications. Founded in 2022, we are a rapidly growing, well‑funded company with a remote‑first organization spread globally. Our mission is to empower innovators and enterprises to unlock AI's true potential, driving technology and transforming industries. Join us as we shape the future of AI.

You will join our Operations team, reporting to the Director of Business Operations. We are a lean and dynamic group of professionals dedicated to ensuring the company's day‑to‑day functions run seamlessly. The team's primary goals include building robust internal processes, ensuring organizational efficiency, and maintaining top‑tier security and compliance standards. Our culture is collaborative, supportive, and highly execution‑focused – every team member has the autonomy to make significant impacts.

As the first dedicated IT Systems Engineer, you will play a pivotal role in optimizing Runpod's internal infrastructure, enabling our global, remote workforce to focus on delivering cutting‑edge AI and machine learning solutions.

As the IT Systems Engineer, you'll be the go‑to person for all things IT. This is a mid‑level role with substantial room for growth as the company scales from 80 to 200+ employees. You will handle a wide range of responsibilities, from daily support tasks to implementing strategic IT initiatives. If you thrive on having broad responsibility — from software provisioning to ensuring SOC 2, GDPR, and HIPAA compliance — this position is for you.

• Shape Operational Efficiency
  :
  Your efforts in streamlining user account management, software provisioning, and helpdesk operations will have an immediate effect on employee productivity.
• Secure Our Infrastructure
  :
  You'll be at the forefront of ensuring our corporate VPN, SSO, and general IT infrastructure are best‑in‑class, influencing Runpod's overall security posture.
• Drive Compliance & Trust
  :
  By overseeing SOC 2, GDPR, and HIPAA IT processes and other frameworks, you will help us build and maintain the trust of our customers and partners.
• Enable Future Growth
  :
  Your strategic insights on scaling IT systems will lay the foundation for an expanded IT department, where you'll have the opportunity to grow into a leadership role.

• IT Infrastructure & Networking
  • Configure and maintain the corporate VPN, firewalls, and network equipment for optimal security and connectivity.
  • Oversee office and remote network setups, ensuring a secure, unified, scalable, and reliable environment for our remote‑first workforce.
• Account & Access Management
  • Provision and de‑provision accounts across all company systems (SSO, email, productivity suites, etc.).
  • Manage and integrate existing SSO solutions (e.g., Okta or Google Workspace) to streamline user authentication.
• Software & Device Management
  • Centralize procurement, licensing, and distribution of software tools.
  • Oversee device deployment and inventory through Rippling, ensuring new hires, repairs, and replacements are processed without issues.
• Helpdesk & Support
  • Serve as the primary point of contact for internal technical support queries.
  • Establish and maintain helpdesk ticketing processes to track and resolve issues efficiently.
• Security & Compliance
  • Lead SOC 2, GDPR, and HIPAA IT initiatives, ensuring that Runpod meets all necessary controls and documentation requirements.
  • Implement best practices around endpoint security, MFA, password policies, and data protection.
• IT Policy & Documentation
  • Develop and maintain IT policies, procedures, and user guides to ensure standardization and compliance.
  • Create documentation for troubleshooting and knowledge‑sharing across the organization.
• Strategic Planning & Scalability
  • Collaborate with leadership on IT roadmap planning, introducing tools and processes that will scale with company growth.
  • Identify areas for automation and process improvement, implement solutions to optimize efficiency.

• 3+ years of experience in a broad IT Systems Administrator or similar role.
• Hands‑on expertise with networking, VPNs, and endpoint security…