Relationship Manager, MidMarket

Join to apply for the Relationship Manager, Mid Market role at Intercom

Join to apply for the Relationship Manager, Mid Market role at Intercom

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom. We’re building a world-class sales organization; fast, ambitious, and unapologetically driven.

At Intercom, we do sales differently. We don’t just pitch; we partner. We’re asking our customers to make Intercom the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity.

We invest deeply in every Relationship Manager’s growth. Development isn’t a slogan here, it’s baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, you’ll find room to stretch, influence, and make your mark.

What will I be doing?

• Own and grow a portfolio of Intercom’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty.
• Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact.
• Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.
• Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
• Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
• Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

• 5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion.
• 3+ years selling SaaS solutions, ideally in complex, high-velocity environments.
• Proven success navigating procurement processes and influencing enterprise-level decision-makers.
• Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value.
• A track record of consistent over achievement; exceeding quota, driving revenue growth and complex renewals.

• Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike.
• Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization.
• High intellectual curiosity and a growth mindset
• A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.
• Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results.

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades,…