Sr Product Manager, Loyalty Program

Base pay range

$60.00/hr - $65.00/hr

Role:
Sr Product Manager, Loyalty Program

Duration:
Long term contract

• 5 years of product management in a retail technology organization
• Strong understanding of modern retail technology stack, including:
• Point-of-Sale (POS) Systems: Knowledge of how loyalty programs integrate with and function at the point of sale, both in-store and online.
• eCommerce Platforms:
  
  Experience with major eCommerce platforms (e.g.,
  Shopify, Salesforce Commerce Cloud, Magento
  ) and how loyalty features are built and maintained within them.
• Inventory and Order Management Systems (OMS): Understanding how customer rewards and loyalty tiers are affected by inventory levels and order fulfillment.
• In-Store Technology: Familiarity with mobile apps, digital kiosks, and other technologies that enhance the in-store customer journey and loyalty experience.
• CRM & Loyalty Platforms: Expertise in CRM software; ability to segment customers, track behavior, and manage loyalty programs.
• Analytics: Proficiency with SQL, Tableau, or other analytics software to analyze large datasets, including customer purchase history and engagement metrics.
• Financial Modeling: Experience creating financial projections, assessing ROI, and managing budgets.
• API Integrations: Understanding of APIs connecting POS, eCommerce, and loyalty systems to support omnichannel experiences.
• Experience in ecommerce domain, supporting customer loyalty programs
• Able to think strategically to develop a long-term vision and roadmap for the loyalty program aligned with business goals
• Excellent communication, negotiation, and presentation skills to articulate product strategies to stakeholders (senior leadership, engineering, marketing, and sales)

• Mid-Senior level

• Contract

• Information Technology

• Retail and Retail Apparel and Fashion