Principal Cloud Engineering and Production Operations Engineer

Principal Cloud Engineering and Production Operations Engineer

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The Principal Cloud and Production Operations Engineer serves as the senior technical authority responsible for architecting, automating, and optimizing hybrid and cloud-native production environments that power critical customer‑facing services and enterprise applications. This role combines deep cloud infrastructure expertise with strong production reliability and operational engineering skills. The Principal Engineer acts as both architect and hands‑on builder, ensuring scalability, resilience, and security across multi‑cloud and on‑prem environments.

Reporting to the Associate Director of IT and Infrastructure, this position will collaborate closely with Engineering, Dev Ops, Security, and IT Operations to drive a culture of automation, observability, and continuous improvement across the production ecosystem.

• Design, implement, and maintain cloud and hybrid infrastructure supporting production workloads, enterprise systems, and CI/CD pipelines
• Lead the adoption of infrastructure-as-code (IaC) using Terraform, Cloud Formation, or similar tools to enable repeatable, auditable, and secure deployments
• Architect scalable and fault‑tolerant solutions across OCI, AWS, Azure, and on‑prem data centers, ensuring high availability and cost efficiency
• Evaluate emerging cloud services and technologies for applicability to business needs and long‑term scalability goals

• Serve as the technical lead for production operations, ensuring uptime, performance, and reliability of customer‑facing and internal systems
• Develop and maintain observability frameworks leveraging metrics, logs, and traces to ensure proactive detection and rapid response
• Partner with engineering teams to implement SRE‑inspired practices, including service level objectives (SLOs), error budgets, and post‑incident reviews
• Drive root cause analysis, performance tuning, and continuous improvement of production services

• Collaborate with Dev Ops and application engineering teams to build and optimise automated deployment pipelines supporting frequent, low‑risk releases
• Integrate security and compliance checks into CI/CD workflows to ensure production readiness and alignment with internal standards
• Design self‑healing infrastructure and automated rollback mechanisms to reduce operational risk
• Ensure secure and reliable configuration management and environment orchestration using tools such as Ansible, Chef, or Puppet

• Establish and enforce operational best practices for monitoring, patching, and change management across production systems
• Lead production readiness reviews for new releases and large‑scale changes
• Collaborate with the Security and Compliance teams to ensure systems adhere to policy, hardening standards, and regulatory requirements
• Participate in and occasionally lead on‑call rotations for critical production systems, ensuring rapid triage and resolution

• Act as a technical mentor to cloud and infrastructure engineers, fostering a culture of knowledge sharing and engineering excellence
• Lead architectural reviews, design sessions, and capacity planning discussions
• Serve as a trusted advisor to management on cloud modernization, resilience engineering, and cost optimisation strategies

• Bachelor’s degree in Computer Science, Information Systems, or related field;
  Master’s preferred
• 10+ years of experience in cloud and infrastructure engineering, including 3+ years in a senior or principal role
• Expertise with OCI (preferred), AWS and/or Azure cloud services, including networking, compute, storage, and identity management
• Proven experience managing production‑scale environments supporting mission‑critical applications and services

• Infrastructure‑as‑code (Terraform, Cloud Formation)
• CI/CD and Dev Ops tool chains (Jenkins, Git Lab, ArgoCD)
• Container orchestration…