Founding Site Reliability Engineer

Join to apply for the Founding Site Reliability Engineer role at Relevance AI

At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce. We’re building a new category of AI automation, enabling teams to create and deploy intelligent AI agents that replicate human-quality work, decision‑making, and collaboration at scale.

Location: San Francisco, USA (Hybrid 3 days/week)

Employment type: Full-time

Seniority level: Mid‑Senior level

Job function: Software Development

We’re looking for a Founding Site Reliability Engineer to join us as our first SRE hire in San Francisco. We are open to hiring someone who is Senior, Lead or Principal level and will be candidate‑led. This role is perfect for someone ready to establish and scale the SRE discipline from the ground up in one of the fastest‑growing AI companies globally.

• Own SRE establishing best practices, tooling, and culture
• Tackle reliability challenges unique to multi‑agent orchestration at enterprise scale
• Guarantee >99.9% uptime of production systems, ensuring reliability at global scale
• Architect and automate AWS infrastructure with Terraform and CI/CD pipelines
• Design observability systems across microservices, APIs, and vector infrastructure (metrics, tracing, logging)
• Drive down incidents and MTTR through runbooks, alerting, and incident response excellence
• Help scale infra to support hundreds of thousands of agents and billions of API calls
• Partner with engineering teams to embed SRE principles into the SDLC and shape org‑wide reliability strategy
• Act as a founding voice in our SF office, influencing product direction and engineering culture

• 5+ years in SRE/Dev Ops/Infrastructure roles, with experience in enterprise SaaS environments.
• Deep AWS expertise (EC2, ECS/EKS, Lambda, RDS, VPC, IAM).
• Proven track record with Infrastructure as Code (Terraform, Kubernetes/EKS, CDK, or Cloud Formation).
• Hands‑on with observability stacks (Cloud Watch, Grafana, Prometheus, Datadog).
• Incident management experience in production SaaS systems, including on‑call, post‑mortems, and reliability improvements.
• Bonus:
  Prior exposure to AI/ML platforms, data‑heavy systems, or multi‑agent workloads.

AWS, Kubernetes/EKS, Terraform, Git Hub Actions, Postgres/Mongo, Prometheus/Grafana, Cloud Watch, Pager Duty/Better Stack

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