RTI: Senior Services Specialist – Durham

Overview

RTI International is an independent, scientific research institute dedicated to improving the human condition. Our vision is to address the world’s most critical problems with technical and science-based solutions in pursuit of a better future. Clients rely on us to answer questions that demand an objective and multidisciplinary approach—one that integrates expertise across social, statistical, data, and laboratory sciences, engineering, and other technical disciplines to solve the world’s most challenging problems.

We believe in the promise of science and technical solutions, and we push ourselves every day to deliver on that promise for the good of people, communities, and businesses in the US and around the world. If you are looking for the opportunity to make a real difference, RTI is the place for you.

• Provide essential support on the Employee Services Help Desk, answering or escalating employee emails and phone calls, ensuring continuous support.
• Serve as a primary point of contact for complex and critical employee inquiries, providing expert-level guidance and resolutions.
• Independently handle HR-related escalations and work towards timely resolutions while ensuring compliance with policies and regulations.
• Mentor and support Employee Services Representatives at earlier levels, fostering their professional growth and knowledge enhancement.
• Collaborate closely with HR professionals and department leaders to improve HR processes and enhance the employee experience.
• Analyze HR data and metrics to identify trends, challenges, and opportunities for process improvement.
• Take ownership of maintaining accurate and confidential employee records within the HR information system.
• Play a vital role in HR-related reporting, ensuring data accuracy and providing actionable insights to leadership.
• Stay at the forefront of HR policies, regulations, and industry best practices to guide decision-making and compliance efforts.
• Represent employee services on HR projects and initiatives, providing valuable insights and support to drive successful outcomes.
• Contribute to proactive communications, ensuring clear and consistent messaging to employees regarding HR matters.
• Handle a substantial volume of complex calls independently, effectively managing inquiries with minimal referrals, and escalating concerns to leadership accordingly.

• Bachelor’s degree and 5 years of experience in relevant area (e.g., Human Resources, Business Administration, or a related field) or equivalent combination of education and experience.
• Must be proficient in HR information systems, specifically ADP.
• Must have experience working with high-volume remote contingent workforce.
• Proven ability to independently handle complex HR inquiries and provide expert-level guidance.
• Strong support and mentoring skills.
• Exceptional problem-solving and decision-making abilities.
• Strategic thinker with ability to identify opportunities for process enhancements.
• Excellent communication and presentation skills.
• Collaborative mindset and ability to work effectively with cross-functional teams.
• Demonstrated track record of continuous learning and professional development.
• Attention to detail and accuracy.

• Level of
  
  Education:
  
  Bachelor Degree
• Work Hours: 8
• Experience in Months: No requirements

EEO & Pay Equity Statements For San Francisco, CA USA Job Postings Only:
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Further information is available here. RTI accepts applications to our job openings from candidates with criminal histories or conviction records in accordance with all applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Applicants in Massachusetts Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The anticipated pay range for this role is listed below. Our pay…