Spa Receptionist

Join to apply for the Spa Receptionist role at Highgate Hotels

Highgate Hotels is a leading real‑estate investment and hospitality management company with over $15 billion in assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

The Huntington, located in the exclusive Nob Hill neighborhood of San Francisco, has undergone a complete reimagination. Guests enjoy fine dining, a three‑level spa, beautiful rooms and suites, and meeting and event spaces—all within a historic setting that offers San Francisco’s best amenities.

The Spa Receptionist is the first point of contact for all spa guests and plays a key role in delivering an exceptional luxury experience. This role handles reservations, check‑ins, check‑outs, retail sales, and guest communication with grace, efficiency, and professionalism. The Spa Receptionist ensures a seamless and personalized spa journey while supporting overall spa operations.

• Welcome guests warmly, providing an attentive and polished greeting upon arrival.
• Escort or direct guests through their spa journey, ensuring comfort and clarity.
• Anticipate guest needs and respond promptly to requests, preferences, and concerns.
• Provide knowledgeable recommendations on treatments, spa experiences, memberships, and retail products.
• Maintain a calm, luxurious atmosphere in the reception and retail areas.
• Manage all spa bookings, confirmations, modifications, and cancellations with accuracy.
• Maintain a deep understanding of treatment menu offerings, therapist specialties, and treatment durations.
• Optimize the schedule to maximize therapist productivity and guest satisfaction.
• Handle guest check‑ins and check‑outs efficiently, including payment processing and charges.
• Answer emails, calls, and inquiries promptly and professionally.
• Offer thoughtful product recommendations and assist guests in selecting retail items that suit their wellness needs.
• Ensure retail displays are immaculate, fully stocked, and visually appealing.
• Support monthly inventory counts, restocking, and reporting.
• Promote spa promotions, special packages, and seasonal experiences.
• Communicate guest information, preferences, or special requests to therapists and spa leadership.
• Maintain cleanliness and presentation of the front desk, retail area, and relaxation spaces.
• Assist with locker room or facility needs during peak times (as needed).
• Participate in daily briefings and contribute to a collaborative team environment.
• Handle sensitive guest information with confidentiality.
• Follow all cash‑handling policies and financial protocols.
• Maintain knowledge of spa safety procedures and emergency protocols.
• Ensure adherence to brand standards, SOPs, and service guidelines.

• Previous experience in luxury hospitality, retail, spa, front desk, or concierge roles strongly preferred.
• Exceptional communication, interpersonal, and guest‑service skills.
• Strong multitasking abilities and comfort working in a fast‑paced, serene environment.
• Proficiency in spa software/POS systems (e.g., Book4
  
  Time, Spa Soft, Mindbody, etc.).
• Professional appearance and polished demeanor.
• Flexible availability, including weekends and holidays.
• Warm, gracious, and naturally service‑oriented.
• Highly organized, detail‑focused, and proactive.
• Confident in recommending services and retail products.
• Able to remain calm, composed, and guest‑focused under pressure.
• Team player with a positive, solution‑oriented attitude.

Entry level

Temporary

Administrative

Hospitality