Director Of National Sales - Westcoast Region

Position: DIRECTOR OF NATIONAL SALES - WESTCOAST REGION
Job Description

• Solicit new potential business by expanding account base.

• Achieve monthly group booking goals through effective negotiation and placement of business.

• Identify and develop new markets.

• Function as effective liaison between clients and hotel personnel.

• Accurately judge group leads for effective placement of business.

• Maintain and monitor existing accounts to ensure optimum booking activity.

• Achieve solicitation quotas and room night production goals.

• Maintain awareness of market situation and its impact on the hotel. Anticipate business needs with flexible planning.

• Attain personal booking goals on key account.

• Develop sales strategies to target individual markets and effectively execute these plans and actions.

• Negotiate rates and availability for group business.

• Interact in courteous and professional manner with all guests, staff and community members.

• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.

• Apply principles of logical thinking to a wide range of un-standardized intellectual and practical problems in order to perform and direct many varied and complex tasks.

• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.

• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.

• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.

• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

• Maintain clean and safe work area.

Required Qualifications

• Four Year College degree preferred

• A minimum of 3 to 4 years group experience in hotel sales.

• Extensive knowledge of hotel operations.

• Thorough knowledge of group market place

• Through knowledge of occupancy trends and competition in San Francisco.

• Ability to establish long-term relationship with clients.

• Ability to work independently and aggressively in selling.

• Ability to meet productivity requirements.

• Ability to sell selectively to obtain maximum room rate during high demand periods.

• Ability to negotiate and close maximum room occupancy during low and moderate demand periods.

• Ability to lead by example.

• Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel.

• Ability to access, input, analyzes and retrieves information from computers.

• Ability to maintain excellent relations with staff.

• Ability to maintain staff and guest confidentiality at all times.

• Ability to converse calmly with irate guests, superiors, co-workers and subordinates in sometimes intense emotional situations.

• Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions.

• Ability to memorize, recollect and quickly retrieve dates, names, times and other data.

• Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.

• Ability to sit, walk, stand, lift, reach, pull, push and grasp.

EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled

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