Bell Captain - Hilton SF Union Square

Job Description

Bell Captain – Hilton San Francisco Union Square

Hilton San Francisco – Union Square, 333 O'Farrell Street, San Francisco, 94102

Join the Hilton team as a Bell Captain. You will supervise bell persons, manage guest luggage, respond to guest requests, and help deliver outstanding guest service and financial profitability.

• Greet and escort arriving and departing guests to and from their accommodations.
• Retrieve, transport, and store guest luggage.
• Inspect rooms and acquaint guests with rooms and their amenities.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner.
• Organize and store luggage according to hotel guidelines.
• Supervise, monitor and develop team member performance, including scheduling, counseling, and recognition.
• Recruit, interview, and train team members.
• Ensure team members have current knowledge of hotel products, services, facilities, events and pricing policies, and local events.
• Assist in maintaining the appearance and functionality of equipment.

Minimum 1-year customer service experience and 1-year previous bellman experience. Flexible schedule that includes AM/PM and overnight shifts, weekends and holidays. Previous supervisory experience is a PLUS. Ability to multi-task, be self‑motivated and hungry to grow your career.

Full‑Time. Open availability – AM / PM / Overnight shifts, including weekends and holidays.

Probationary Rate: $21.69 per hour.
Full Rate (After 90 Days): $28.92 per hour.

Hilton, founded in 1919, remains a leader in hospitality with a focus on innovation, quality and success. We value hospitality, integrity, leadership, teamwork, ownership and operating with urgency and discipline. Key attributes: quality, productivity, customer focus.

Hilton is the leading global hospitality company, offering career development, training, and support to help you grow your career within a team that is passionate about delivering exceptional guest experiences.