Guest Services Agent

Epicurean Group

• We are hiring immediately for a full time GUEST SERVICES AGENT position.
• Location :
  Archbishop Riordan - 175 Frida Kahlo Way, San Francisco, CA 94112.
  
  Note:
  
  online applications accepted only.
• Schedule :
  Full time schedule. Monday through Friday, hours may vary; some nights and weekends are included. More details upon interview.
• Requirement :
  Previous customer service and catering experience is preferred. Internal Employee Referral Bonus Available
• Pay Rate :$30.00 per hour to $40.00 per hour

Free meals, uniforms and laundering service available at select locations.

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1500571
.

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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the Epicurean difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

• Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
• Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
• Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
• Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
• Perform other duties as assigned.

Associates at Epicurean are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:
Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program