Guest Services Assistant

St. Anthony Foundation, 150 Golden Gate Ave, San Francisco, CA 94102, USA

Founded in 1950, St. Anthony's provides safety net services including food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources. We support thousands of San Franciscans daily and invite everyone who comes through our doors to join the St. Anthony's team as we pursue a future where all people flourish.

St. Anthony’s Dining Room serves hot, nutritious meals daily (breakfast and lunch) in a welcoming community setting. This team assists guests and guides them in accessing services. As part of the Guest Services team, you will greet guests, provide information and referrals, connect guests with other SAF services, and handle guests’ special needs and requests while using the Dining Room and St.

Clare’s Care. In the spirit of our Franciscan values, our team provides compassion and care daily. As a steward of healing and social justice, you are expected to meet the following duties:

• Ensures guests are greeted and welcomed when they enter the Dining Room. Treats guests with dignity and respect. Addresses guest questions, needs and concerns.
• Maintains and dispenses accurate information and referrals for Dining Room guests, including updated service handouts and a guest bulletin board.
• Provides consistent, positive customer service and helps meet guests’ needs.
• Connects guests with other SAF services including the Clinic, Free Clothing Program, Social Work Center, and Chaplain services. This may include walking guests to other programs and following through with them.
• Assists guests who have special needs.
• Treats all guests with empathy, dignity, and respect; seeks to understand others’ perspectives and experiences.
• Demonstrates ability to work effectively across cultures and to learn about unfamiliar cultures.

• Completes reports and all other paperwork neatly and thoroughly.
• Enters data electronically as required and looks up data and reports through databases as requested.
• Understands and follows the organization’s programs, policies, and procedures.
• Participates in regular training and development to apply innovative approaches to daily workflows, service delivery, and guest care and engagement.
• Completes incident reports, daily logs, and other paperwork; assists with administrative duties as needed.
• Fills in for Client Safety Service (CSS) positions when staff are absent or needed.
• Assists with special projects, volunteer coordination, and decorating the Dining Room for special meals.
• Assists the Guest Services Coordinator in reviewing guest eligibility for disability services and in implementing program procedures and guidelines in the Dining Room.
• Assists in emergencies and crisis situations, including evacuation, disaster preparedness, and CPR training; participates in related trainings and drills.
• Supports organization and coordination of service delivery to Dining Room clients and Brown Bag participants, including twice-monthly Brown Bag distributions.
• Assists with training, orientation, supervision, and evaluation of volunteers and interns; prioritizes and assigns work; supports the volunteer program as needed.
• Fosters a safe, secure environment for clients, volunteers, participants, and staff; observes safety procedures and identifies hazards.

• Participates in meetings to support team communication and program goals.
• Works collaboratively to achieve team success.
• Manages stress calmly; maintains professionalism and awareness of how behavior affects others.
• Demonstrates integrity in all work and representation of St. Anthony’s.
• Practices direct, respectful, open, and honest communication; seeks support when needed.
• Cooperates with coworkers, management, and the community.

• Two years’ experience in client services, social work, or customer service.
• Excellent customer service skills.
• Strong interpersonal, listening, and written/oral communication skills.
• Polite, diplomatic, and able to set limits with guests and coworkers.
• Ability to respond to emergencies and…