Front Office Agent Room Nights

Overview

Organization
- Grand Hyatt San Francisco

Summary:

At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt San Francisco welcomes guests with sophisticated elegance and refined modern style. Located in the heart of the city on Union Square, immerse yourself in premier shopping, Michelin Star dining and entertainment of downtown San Francisco. Then retreat to the room where guests can unwind and enjoy spectacular views of the City by the Bay. Stunning views of Union Square, the Bay or the city skyline provide a relaxing and rejuvenating experience in a well-appointed luxury hotel room or suite.

Each contemporary space offers residential-style amenities, ensuring you’re focused on maximizing your getaway.

The Front Office Agent is the first and last point of contact for guests at Grand Hyatt San Francisco. This role delivers warm, professional, and personalized service during guest arrivals, departures, and throughout the stay. The Front Office Agent ensures a seamless check-in and check-out experience while upholding Hyatt’s luxury brand standards and commitment to exceptional guest service.

• Greet guests warmly and professionally; provide efficient and accurate check-in and check-out services.
• Register guests, assign rooms, verify payment methods, and issue room keys in accordance with Hyatt policies.
• Respond to guest inquiries, special requests, and service needs promptly and courteously.
• Handle guest concerns and service recovery opportunities with empathy and professionalism; escalate issues as needed.
• Maintain accurate guest profiles, reservations, and billing information in the property management system.
• Balance cash, credit, and folio transactions accurately at the end of each shift.
• Coordinate with Housekeeping, Engineering, Bell/Door, and Concierge teams to ensure room readiness and guest satisfaction.
• Promote hotel amenities, services, and local attractions to enhance the guest experience.
• Follow all safety, security, and privacy policies, including guest data protection and cash-handling procedures.
• Maintain a clean, organized, and professional front desk area at all times.
• Support group arrivals, VIP guests, and special events as assigned.
• Adhere to Hyatt grooming standards and service behaviors.

This is an hourly position with compensation ranging from $36.07-$37.50 per hour.

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid vacation, sick days, and holidays
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

• Guest-focused mindset with a passion for service excellence.
• Strong customer service and communications skills.
• Strong attention to detail and organization skills.
• Ability to stand for extended periods and multitask in a fast-paced environment.
• Must be able to work a flexible schedule, AM or PM shifts, weekends, and holidays.
• Proficient in basic computer skills.
• Previous hotel front desk or hospitality experience is preferred.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.