Arabella's Guest Curator

About Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

Located in the exclusive Nob Hill neighborhood, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three‑level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property.

Highgate, in partnership with Flynn Properties, is opening The Huntington – a landmark luxury hotel in San Francisco, the first luxury hotel debut in the city since 2022. This project invites an elite leader to set the global standard for luxury hospitality.

Arabella’s is the hotel’s jewel‑box bar – a nightly salon and closed‑door cocktail affair for twenty‑five guests. The Curator & Concierge is a living expression of that concept, shaping the experience and connecting guests.

• Host as a performance; bring exceptional presence, charisma, and intuition to the role.
• Personally welcome each guest as an invited individual.
• Shape the energy of the room by managing arrivals, pauses, and transitions.
• Deliver Arabella’s narrative and introduce guests to the experience.
• Maintain the intimacy of Arabella’s as a nightly cocktail party without overexposing, overselling, or overcrowding.
• Offer subtle check‑ins without interrupting conversation.
• Serve as a trusted, composed point of contact for high‑profile and repeat guests.
• Manage door control, pacing, seating flow, and waitlists to preserve intimacy.
• Read guest energy, body language, and social cues to guide seating decisions.
• Facilitate organic introductions between compatible guests when appropriate.
• Orchestrate moments of delight and shared rituals.
• Maintain constant awareness of VIPs, regulars, hotel guests, and priority patrons.
• Discreetly manage expectations around access, timing, and availability.
• Maintain guest notes, preferences, and return‑visit awareness to deepen continuity.
• Coordinate VIP arrivals with Front Desk, Hotel Concierge, Valet, F&B Guest Experience Manager, and hotel leadership.
• Communicate clearly with bartenders and management throughout service.
• Uphold brand standards related to presentation, language, and guest engagement.
• Assist with opening and closing procedures specific to Arabella’s.
• Support food and beverage service as needed, ensuring grace and flow at all times.

• High school diploma or experience in a hotel or related field preferred.
• Flexible and willing to work long hours when required.
• Physical ability to lift up to 20 pounds occasionally, or 10 pounds frequently or constantly.
• Ability to stand during entire shift.
• Effective verbal and written communication with all levels of employees and guests.
• Excellent listening, understanding, and clarifying skills.
• Attentive, friendly, courteous, and service‑oriented demeanor toward guests and employees.
• Regular attendance in compliance with Highgate Hotel Standards.
• High personal appearance and grooming standards, including proper uniform and nametag.
• Compliance with Highgate Hotel Standards and regulations to ensure safe and efficient operations.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Handle problems proactively, anticipate and resolve issues.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.