Door & Bell Attendant

Overview

The Huntington - San Francisco’s Living Legacy and Urban Estate on Nob Hill is a reimagined luxury hotel that blends historic charm with contemporary elegance. Opened in 2026 as the city’s first ultra‑luxury property since 2022, the hotel offers gracious accommodations, a signature restaurant, and a world‑class spa. This landmark opening is a milestone moment for setting the global standard for luxury hospitality in San Francisco.

The Door & Bell person is responsible for welcoming guests in an attentive, courteous and efficient manner, providing a positive first impression. The role involves assisting guests with luggage, transportation needs, and valet services, as well as greeting arrivals and departures, answering local attractions, and maintaining the cleanliness and safety of the hotel front entrance.

• Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
• Assist guests with cabs and other transportation requirements.
• Call the garage for valet cars, if applicable.
• Open vehicle and hotel doors and greet arriving and departing guests.
• Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
• Be aware of VIP and repeat guests; greet them by name.
• Announce departing shuttles.
• Maintain cleanliness of motor entrance and front door.

• High School diploma or equivalent required.
• Experience in a hotel or a related field preferred.
• Must have a valid driver’s license for the applicable state.
• Flexible and long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous and service‑oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross‑train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.