Reservations & Revenue Manager

Reservations & Revenue Manager at Highgate

Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value.

Located in the exclusive Nob Hill neighborhood, The Huntington Hotel offers modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three‑level spa, beautiful rooms and suites, and meeting and event spaces. The Huntington provides guests with the best location and amenities San Francisco has to offer.

The Reservations & Revenue Manager is responsible for maximizing rooms revenue through management of the hotel’s room inventory, and for assisting in the day‑to‑day activities and duties of the Reservations Department. The role requires strong guest service and sales experience, independence, and availability to work nights, weekends, and holidays.

• Manage telephone service and ensure timely answering of calls.
• Score calls, coach staff, and handle guest complaints.
• Train new staff and update experienced staff on new procedures.
• Ensure staff manage leads and follow‑ups appropriately.
• Manage breaks, shift changes, and communicate scheduling changes.

• High school diploma or equivalent.
• Previous management experience preferred.
• Prior call center, front office, or reservations experience required.
• Experience with Opera Property Management System and Revinate preferred.
• Multi‑tasking and leadership abilities.
• Excellent guest service and sales skills.
• Excellent verbal and written communication, friendly, courteous, and service‑oriented.
• Available to work nights, weekends, and holidays, with flexibility for overtime.

Entry level

Temporary

Finance and Sales

Hospitality

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San Francisco, CA