Director, Hope House

Description

COMPENSATION: $125,000 - $145,000

DUTIES AND RESPONSIBILITIES:

• Provide leadership and oversight of all administrative, programmatic, and property management functions for Hope House, ensuring safe, effective, and compliant 24/7 operations.
• Lead the ongoing implementation, review, and revision of the Program Policy and Operations Manual (POM); ensure all staff are trained on and adhere to policies and procedures, and make recommendations for continuous improvement.
• Ensure full compliance with all applicable contracts, grants, and regulatory requirements, including those issued by the San Francisco Department of Homelessness and Supportive Housing (HSH) and The Salvation Army's national Social Service Standards.
• Maintain fiscal compliance by monitoring expenditures, managing program budgets, participating in financial reviews and audits, and ensuring alignment with approved contract budgets.
• Oversee data collection and reporting, ensuring accurate and timely entry in HSH's One System and The Salvation Army's Well Sky system.
• Lead program audits and quality assurance reviews, including quarterly internal audits of client files, data accuracy, service delivery, staffing documentation, and compliance records; ensure audit readiness for the City and County of San Francisco and Salvation Army reviews.
• Supervise, coach, and support program staff; conduct annual performance evaluations, support professional development, and address performance or corrective action issues as needed.
• Ensure adequate staffing coverage, scheduling, onboarding, training, and retention to support program operations and participant safety.
• Represent Hope House and The Salvation Army to city and community partners, funders, donors, SF Metro Advisory Board, and other external stakeholders and organizations, serving as the primary program liaison.
• Develop and maintain strong internal and external partnerships to support coordinated service delivery and integration between Hope House and the other programs of The Way Out's Recovery System of Care, and external treatment, housing, and support service providers.
• Monitor program outcomes and performance metrics, identify trends, and implement corrective action or quality improvement strategies as needed.
• Perform other duties as assigned to support the goals and objectives of Hope House and The Way Out.

EDUCATION AND EXPERIENCE:

• Required:
  
  Minimum of five years (5) of experience providing social services to marginalized populations, specifically adults in recovery, reentry, or drug treatment, with a minimum of three years (3) in leadership roles.
• Required:
  
  Three years of experience in social services management, prefereably in a shelter or recovery-oriented enviornment, serving adults with behavioral health challenges, and/or with populations with significant barriers to self-sufficiency
• Required:
  
  High school diploma or equivalent
• Required:
  
  CA Driver's License
• Preferred:
  Bachelor's or Master's Degree in Social Work, Public Administration, Public Health, Psychology, Counseling, or Public Policy
• Preferred:
  Bilingual in Spanish (Preferred)

SKILLS AND ABILITIES:

• Required:
  
  Proficient in Microsoft Suite:
  Word, Excel, PowerPoint, Outlook, Teams, SharePoint.
• Required:
  
  Experience using a centralized data collection system, database, and audit electronic case files; analyze and validate data, run queries, and pull reports. Proficient in database management and reporting tools (e.g., Excel) to organize, analyze, and present data clearly and effectively.
• Required:
  
  Ability to generate, analyze, and interpret programmatic data and create performance reports to support operational decision-making, compliance, and continuous quality improvement.
• Required:
  
  Proficiency in tracking key performance indicators (KPIs) such as enrollment, engagement, placements, days reduced homelessness, length of stay, exits, and outcomes.
• Required:
  
  Ability to prepare monthly, quarterly, and ad-hoc reports for internal leadership, funders, and external stakeholders.
• Required:
  
  Strong attention to detail and ability to identify data discrepancies, trends, and gaps, and implement corrective actions as needed.
• Required:
  
  Ability to collaborate with…