Clinical Operations Specialist

Clinical Operations Specialist – Anesthesia – Full Time

Location:

San Francisco, CA;
Work Style:
Flexible;

Shift: Days;

Schedule:

Mon‑Fri 8:00‑17:00, 40 hrs/week, hybrid with at least 2 onsite days.

Position within UCSF’s Department of Anesthesia and Perioperative Care.

• Apply knowledge of ambulatory clinic clinical, regulatory, and operational practices to improve access, efficiency, and productivity.
• Coordinate and monitor operations of ambulatory care clinics in partnership with Nurse Manager and Medical Directors.
• Analyze clinical coverage needs across multiple hospitals and off‑site anesthesia sites.
• Develop staffing plans for more than 298 anesthesiologists, coordinating with CRNA and resident schedules.
• Identify, analyze, and resolve staffing conflicts; provide notice to faculty, managers, and staff regarding amendments and modifications.
• Ensure faculty are scheduled according to clinical requirements established by annual contracts, impacting incentive compensation and operating costs.
• Assess, identify, and implement process improvements and AI or automation opportunities for clinical operations workflows.
• Report directly to the Director of Clinical Operations; partner with vice chairs of the Department of Anesthesia.

• Bachelor’s degree in a related area and/or equivalent experience.
• Minimum 5 years of related experience.
• Experience with QGenda platform for scheduling and reporting functions.
• Prior working knowledge of the EPIC (Apex) system.
• Experience with and knowledge of software development, automation of workflows, and/or computer science background/education/training.
• Advanced understanding of medical terminology and broad clinical expertise in theory and best practices of clinical practice area.
• Skills in data management.
• Proven ability to apply knowledge of medical center policies, procedures, and related legislative, accreditation, licensing, and compliance environments to assess and monitor clinic operations and recommend improvements.
• Advanced communication skills; includes verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills.
• Demonstrated ability to clearly and concisely communicate about clinic operations and advocate for clinic.
• Advanced interpersonal skills; skills to work collaboratively and coordinate and integrate with others throughout the organization.
• Successful experience working with people with a wide range of backgrounds and skills.
• Advanced organizational and complex project management skills.
• Ability to lead a team, prioritize personal and team tasks, and see projects through from inception to completion on schedule.
• Exceptional customer service, analytical, planning, problem‑solving, interpersonal and team‑building skills.
• Ability to effectively persuade and negotiate results in complex situations.
• Ability to perform all commonly applicable functions in the Microsoft Suite.
• Advanced knowledge of relevant healthcare and clinic operations information technology, including billing systems and medical record documentation.
• Ability to teach others.
• Proficiency in QGenda scheduling platform.
• Excellent mathematical, analytical and communication (verbal and written) skills.

• Master’s degree.
• Proficiency in File Maker Pro.
• Experience working in an Academic Medical Center and the Surgery/Anesthesia Departments.
• Experience with provider scheduling, preferably in Anesthesia or Surgical Specialties.
• Advanced knowledge of data analysis, research and reporting, particularly methods used in ambulatory care clinics.
• Advanced knowledge of the clinical and operational implications of ambulatory care clinic practice management including patient care workflows and processes.

Salary range and benefits are disclosed per UCSF policy. Visit UCSF Compensation & Benefits page for more details.

UCSF is an Equal Opportunity Employer. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.