Phlebotomist​/Administrative Assistant; Sun-Thrs

About One Medical

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We are on a mission to transform healthcare by improving the experience for patients, providers, employers and health networks through seamless in‑office and 24/7 virtual care services, on‑site labs and programs for preventive care, chronic care management, common illnesses and mental health concerns.

As a Lab Services Specialist/Member Support Specialist (Phlebotomist/Administrative Assistant) you will provide an exceptional patient experience, perform venipuncture and other clinical support services, and be the first point of contact. You will also help maintain the look and feel of the office lobby, support the Practice Coordinator, Operations Manager and providers, and contribute to a culture of continuous improvement.

• Use impeccable C‑I‑CARE framework in all patient interactions and ensure a fluid in‑office experience through intake, same‑day scheduling, follow‑ups, billing knowledge, insurance verification and patient outreach.
• Provide best‑in‑class venipuncture services to a population ranging from pediatrics to geriatrics.
• Perform and assist with extended scope duties such as non‑blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests and swabs.
• Maintain high standards of in‑office care through proper specimen labeling, handling and processing, inventory upkeep and tool sterilization.
• Answer patient messages, follow up on lab cases and assist providers with clerical duties such as biometric screening forms, medical record/review, billing inquiries and DOH reporting.
• Perform front‑of‑house duties including check‑in/check‑out, insurance verification, printing/paperwork tasks, test prep and service level expectations.
• Contribute to team development through rounding, team huddles, problem​solving and ad‑hoc asks.
• Perform opening and closing duties/daily office upkeep; maintain the look and feel of patient and employee facing spaces.
• Master our technology suite including Slack, G‑suite, Zoom, Circulation, Ring Central and the Electronic Medical Record System.

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training