Health Navigator; Float

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. Our mission is to transform healthcare, improving the experience for patients, providers, employers and health networks. We provide seamless in‑office and 24/7 virtual care services, on‑site labs and programs for preventive care, chronic care management, common illnesses and mental health concerns that have delighted people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together we look to deliver exceptional health care to more consumers, employers, care team members and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team while cultivating an environment where everyone can thrive.

As a One Medical Flex Health Navigator supporting our senior patients (age 65+) on Medicare, you are focused on delivering exceptional care coordination and team assistance. You serve patients with complex care needs who benefit from coordination, advocacy and navigation through both virtual and in‑person interactions. You serve as a crucial link between patients, our providers and the broader health care system, ensuring seamless care delivery and improved health outcomes.

Our Flex Health Navigators lend support to multiple offices in an MSA.

You are passionate about improving health care outcomes for seniors and excel at building trust and rapport with patients. You demonstrate strong problem‑solving abilities, adapt well to changing priorities and environments, and have a commitment to continuous learning and improvement to facilitate overall better health care outcomes for our patients.

• Manage comprehensive care coordination for senior patients, including specialist referrals, appointment scheduling and follow‑up with high‑risk or disengaged patients
• Conduct pre‑visit screenings and post‑visit check‑ins to identify care priorities, gaps and ensure continuity across internal and external care teams
• Support preventive care by monitoring patient panels, conducting cognitive screenings and resolving care gaps through proactive outreach
• Provide patient education on chronic disease management using motivational interviewing and action‑planning techniques
• Contribute to daily clinic operations, including phone support, front desk assistance and maintaining clinical spaces

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

• At least 1 year of experience in a high‑touch patient‑facing health care role
• Strong EMR system proficiency and comfort using health care technology platforms
• Proficient in Google Workspace (Sheets, Docs, Slides) and adept at navigating multiple software systems simultaneously
• Excellent written and verbal communication skills with demonstrated ability to collaborate effectively on diverse, multi‑disciplinary teams
• Self‑motivated with proven ability to work independently, adapt to change and proactively address challenges under pressure

This is a full‑time role (40 hours per week Monday‑Friday from 8 am‑5 pm) based in offices in San Francisco, CA. Flex Health Navigators support multiple One Medical locations in an MSA and location and schedule are subject to change.

The base pay for this position is $25.25 per hour based on a full‑time schedule.

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, your friends and family
• Employee Assistance Program – Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Pre‑Tax commuter benefits
• PTO cash outs – Option to cash out up to 40 accrued hours per year