Medical Records Associate

At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly ("PACE") in collaboration with our leading healthcare partners, including Kaiser Permanente.

Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations.

Habitat Health is growing, and we’re looking for new team members who wish to join our mission of redefining aging in place. To learn more, visit

The Medical Records Associate plays a critical role in supporting high-quality, coordinated care for PACE participants by ensuring medical records are accurate, complete, timely, and accessible across care settings. This role is responsible for managing participant medical records from both internal and external sources while maintaining strict compliance with HIPAA, CMS, and organizational standards.

This position is ideal for someone who is detail-oriented, adaptable, and comfortable helping build and refine workflows in a growing PACE organization.

• Organize, maintain, and update participant medical records in the EHR system, including creating and indexing documentation from electronic sources.
• Process, manage, retrieve, and follow up on medical records requests with external providers in accordance with HIPAA and organizational policies, ensuring timely receipt.
• Coordinate release of information via electronic transmission, fax, mail, or secure delivery methods.
• Serve as the primary point of contact for internal and external record-related inquiries, managing incoming and outgoing department communications and follow-ups.
• Work closely with care teams and operations to support participant care needs.
• Support care transitions by ensuring records are available for enrollment, discharges, and specialty visits.
• Maintain strict confidentiality of protected health information (PHI).
• Ensure compliance with HIPAA, CMS, and organization policies.
• Identify opportunities to improve medical records workflows and assist with process implementation.
• Support fluctuating workloads and evolving responsibilities as the organization grows.
• Perform additional duties related to medical records and operations as assigned.

• High school Diploma or GED required
• Experience working with medical records, health information, or healthcare administration functions
• Strong attention to detail and organization skills
• Working knowledge of HIPAA and patient privacy regulations
• Comfort working with EHR systems and basic office technology
• Ability to manage multiple priorities in a fast-paced, evolving environment
• Professional verbal and written communication skills

• Associate’s or Bachelor’s degree in Health Information Management, Healthcare Administration, or a related field
• Health Information certification or related education
• Familiarity with medical terminology
• Experience in a PACE organization, medical office, or value-based care environment.
• Prior experience retrieving records from external providers
• Experience in a rapidly growing organization

We consider an individual’s qualifications, skillset, and experience in determining a final rate of pay. The expected annual salary range for this role is $17 - $23 and is a bonus-eligible position. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Habitat Health is an Equal Opportunity employer and is committed to creating a diverse and inclusive workplace.…