Patient Navigator

Overview

Job Summary
Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience.

Position Details
F_TEP-Campus Employees
Temporary Employment
87688

Providing supportive linkage to health care services and rendering dedicated and ongoing assistance to patients to stay engaged in HIV care, are important interventions to improve overall health outcomes. Both patients who are newly diagnosed with HIV and patients who are entering a health system benefit from enhanced and individualized support while linking and engaging with a health care system. As strong engagement in both HIV care and preventative services has been shown to improve health outcomes, patients with HIV and those at risk of HIV acquisition will continue to need support and guidance to optimize health outcomes.

The HIV and Prevention Care Coordinator plays a critical role, working closely with clinical care teams in order to assist patients in obtaining timely, essential, and appropriate HIV and preventative medical and psychosocial services to optimize health outcomes and prevent HIV acquisition for patients at risk of HIV acquisition. The HIV and Prevention Care Coordinator will work closely with clinical teams to assist patients with linkage to care, provide engagement interventions for patients who are at risk of falling out of care, assist with navigation of patients to care, provide adherence counseling, conduct follow-up outreach in person, by phone, or other electronic means, and liaison with clinical service providers to address specific health concerns.

Other contributions will include assisting with the development, modification, and implementation of HIV care and preventative protocols, reviewing patient charts, and entering/tracking patient data via electronic health records and other data systems. The HIV and Prevention Coordinator will perform work at the ZSFG Campus and in the community within the City and County of San Francisco.

We aim to foster an environment of inclusion and belonging for our workforce and to create a team that reflects the diversity of San Franciscans served in our clinic.

To learn more about the benefits of working at UCSF, including total compensation, please visit: (Use the "Apply for this Job" box below)..html

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

• Bachelor's degree in related area and / or equivalent experience / training.
• Strong aptitude to provide culturally and linguistically appropriate behavioral health services to the population of focus.
• Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff, and physicians.
• Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
• Excellent written and verbal communication skills.
• Strong skills to work as part of a team, to prioritize and handle multiple tasks simultaneously and work independently in a fast-paced environment with minimal supervision. Ability to work collaboratively with other community agencies.
• Ability to work independently in a fast-paced, demanding environment with minimal supervision.
• Ability to maintain helpful, caring and courteous relationships with our patients, co-workers, and physicians.
• Demonstrated excellent attendance and reliability.

• Registration with a California approved Substance Abuse Counselor Certification Organization ()
• Completed counselor certification may be provided in lieu of counselor registration
• Familiarity with various supportive counseling strategies (Motivational Interviewing, Wellness & Recovery Principles, Harm Reduction, Trauma informed care, and more)
• Ability to speak, write, and understand Spanish.
• Training and experience in delivering behavioral health interventions to persons with substance use disorders
• Strong familiarity with community resources, organizations, and harm reduction practices
• Proficiency with Windows-based software…