Eligibility Worker Supervisor Citywide X00108

Eligibility Worker Supervisor (2907) – Citywide – (X00108)

Apply using Smart Recruiters, the City and County of San Francisco's application portal.

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam.

If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: (Use the "Apply for this Job" box below)./

Application Opening:October 24, 2025

Final date to receive applications
:
The final day to apply is November 6, 2025

Salary Range: $104,026 - $126,412 yearly

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Code=2907&setId=COMMN

WHO WE ARE

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area.

Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need

OUR COMMITMENT TO RACIAL EQUITY

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

to learn more about what this commitment looks like in action.

Under direction, incumbents supervise, assign, review and participate in the work of a unit responsible for the review and determination of initial and continuing client eligibility for a variety of public assistance programs and perform a variety of technical tasks relative to the assigned area of responsibility.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Plan, prioritize, assign, supervise, support, and review the work of a unit involved in a public assistance program area, including monitoring service centers and working in a hybrid environment. Ensure effective review and determination of initial and ongoing client eligibility for various public assistance programs while providing guidance and oversight to the team. Work with employees to correct errors; mentor staff and implement discipline procedures.

2. Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing services; implement policies and procedures.

3. Evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.

4. Answer questions and provide information to the team and the public; investigate complaints and recommend corrective action as necessary to resolve complaints.

5. Review and evaluate staff work in determining financial eligibility for assistance programs; verify eligibility and financial assistance levels according to established policies and procedures; review completed cases with respect to eligibility factors, budget computations, changes in grant and terminations of grant; recommend corrective action when required; ensure that case records are in compliance and adhere to federal and state guidelines.

6. Review and interpret administrative letters, memos and manual revisions with staff; investigate and respond to reports of program misuse; ensure accurate interpretation of All County Letters (ACLs) and a comprehensive understanding of federal and state regulations, policies, and guidelines to effectively implement and provide training to staff.

7. Explain eligibility programs, qualification standards, policies and procedures to clients; assist clients in…