Medical Assistant Supervisor

Join to apply for the Medical Assistant Supervisor role at California Pacific Orthopaedics

Welcome to California Pacific Orthopaedics – the Bay Area’s premier orthopedic and sports‑related injury treatment provider! Our commitment to innovation is second to none, and we pride ourselves on offering the most advanced treatments, the latest technology, and the least invasive techniques in the field. With two convenient locations in San Rafael and San Francisco, we are highly computerized and strictly adhere to HIPAA privacy guidelines.

Our focus is solely on serving our patients with the highest levels of expertise and customer service.

We are a dynamic team that works hard to support each other. Our talented professionals are driven to offer the best patient care and are led by thoughtful leadership. Our leadership team understands the importance of work‑life balance and ensures that employees have the flexibility to care for themselves and their families.

We are currently seeking a highly organized Medical Assistant Supervisor to join our team at the San Francisco office.

$82,000.00/yr – $/yr

• Perform all duties of a Medical Assistant and act as direct manager to Medical Assistant staff.
• Serve as liaison between management and staff, evaluating, coaching, and guiding staff performance while providing indirect and direct patient care within scope.
• Work closely with the Director and clinic management team to maintain patient flow that supports productivity standards and goals.
• Create standardized workflows for Medical Assistant work to streamline patient experience and improve efficiency.
• Communicate with appropriate personnel to examine, revise, and evaluate clinic processes to promote efficiency.
• Provide supervisory oversight for clinic medical support staff, including performance reviews, coaching and counseling, staff development, shift schedules, managing PTO requests, sick calls, and procedural changes.
• Partner with the Director on monthly staff meeting topics.
• Responsible for onboarding education and annual education of Medical Assistants.
• Demonstrate a positive public‑relations image with team, peers, patients, and visitors by presenting a helpful attitude.
• Follow up on inaccuracies made by medical assistants in the electronic medical record.
• Work with Medical Assistant staff to set goals and manage quality metrics.
• Maintain and supervise Medical Assistant support staff.
• Recruit and onboard new Medical Assistants as needed, matching staff to service lines.
• Serve as the first point of contact for clinical staff regarding questions, escalations, and problem‑solving.
• Develop and maintain staffing schedules and ensure proper coverage based on provider needs and patient volume.
• Ensure all clinical rooms, equipment, and supplies are maintained and stocked according to clinic and safety standards.
• Coordinate initial credentialing, reverification, and privileging for all physicians and physician assistants.
• Prepare and submit applications to health plans, hospitals, and regulatory agencies.
• Maintain accurate and up‑to‑date credentialing files and documentation.
• Track licensure, DEA registrations, malpractice coverage, and certifications to ensure timely renewals.
• Track immunizations for all physicians, physician assistants, and staff.
• Store all sensitive provider information securely and handle it in compliance with HIPAA and applicable privacy and security regulations.
• Serve as the primary point of contact for all credentialing‑related inquiries, audits, and verifications.
• Follow all HIPAA standards, policies, and procedures.

• High School diploma or equivalent required;
  Bachelor’s degree preferred.
• Graduate of an accredited Medical Assistant (MA) or similar program (LPN, RN, EMT).
• Minimum 3 years of Medical Assistant experience.
• Current health clearances and immunization records required for all healthcare professionals.
• Maintain certifications per state guidelines.

Work is performed in a clinic and office setting. Ability to type accurately, write, and use general office equipment is required. Extensive telephone communication is required.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Health Care Provider

Industries:
Hospitals and Health Care