Front Desk Coordinator

Front Desk Coordinator at Marin City Health and Wellness Center

The Front Desk Coordinator (FDC) is responsible for greeting all patients and staff in a friendly, service‑oriented manner, with an emphasis on patient care follow‑up and the Sliding Fee Discount Program. The FDC must be compliant with Marin City Health & Wellness Center protocols and workflows as they relate to the patients' entire visit and functions within the scope of her/his education and training.

• Greet all patients with a friendly smile and voice.
• Schedule patient follow‑up visits.
• Process Medical Sliding Fee Scale applications per the Sliding Fee policy and protocols.
• Collect and track co‑payment, Sliding Fee Discount fee, or nominal fee.
• Record payment in the EHR system and provide patient with a receipt.
• Verify demographic and insurance information in the EHR system with each patient encounter.
• Ensure that all scheduled and non‑scheduled patients are checked for eligibility and all information is entered accurately and thoroughly, with the most current insurance card scanned into the EHR.
• Ensure registration and other forms are completed and signed by every patient.
• Assist with patient reception and client intake.
• Monitor patient flow from front desk to back office.
• Follow all procedures in the Sliding Fee Policy and properly document all required steps.
• Maintain appearance of waiting areas and reception desk.
• Ensure all charge tickets are batched at the end of the business day.
• Provide backup support to Receptionists when requested by answering incoming calls using a cheerful, friendly greeting.
• Record no‑shows and cancellations in the EHR system.
• Route patient messages to appropriate clinical staff.
• Schedule patients' appointments with appropriate clinician according to scheduling practices.
• Place day’s money in the appropriate designated place according to money deposit protocol.
• Sign up patients for Family Pact, CHDP, or other Medi‑Cal programs.
• Show punctuality, regular and reliable attendance.
• Perform other duties as directed, developed, or assigned.

• High school diploma or equivalency.
• Knowledge of standard office policies and procedures.
• Experience working on computers; typing/keyboarding speed of at least 40 WPM.
• Positive attitude, team player, and ability to take directions from a supervisor.
• Understanding and promotion of the mission, vision, and values of the health center in the workplace and community.
• Sensitivity to the needs and situations of a multicultural population from a variety of income levels.
• Ability to manage multiple tasks.
• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients.
• Experience in a medical office setting/FQHC setting.
• Extensive knowledge of programs/insurance & access/eligibility guidelines & applications (including Medi‑Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Sliding Scale).
• Excellent organization, writing, and verbal skills.
• English proficiency required;
  Spanish proficiency preferred.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Fax machine, copier, personal computer, telephone, calculator, Microsoft Word/Excel, EHR system, and other software as required.

• Stand and walk or sit alternatively depending on need; approximately 20% of time spent on feet and 80% sitting at desk.
• Occasional need to bend/stoop/squat, climb stairs, push or pull, reach above shoulders.
• Constant need to write/typing, grasping/turning, finger dexterity.
• Occasional lifting/carrying over 10 pounds; frequent lifting/carrying under 10 pounds.

Constant need to complete forms, read reports, view computer screen; frequent need to see small details and objects beyond arm’s reach.

Constant need to communicate over telephone and in person.

Occasional need to use personal transportation to attend meetings or training.

Noise level is usually moderate.

Location:

San Francisco, CA.