Healthcare SaaS Implementation Specialist

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Nestmed is an AI documentation platform helping home health clinicians reclaim time while improving care quality and efficiency. In just two years, we’ve become the most widely used AI documentation solution in home health—supporting tens of thousands of clinicians across 2M+ patient visits. We partner with 60+ agencies, including 3 of the top 10 enterprises in the U.S., and are backed by leaders from Stanford, YC, Google, Meta, Pay Pal, and Plaid.

Head of Customer Success

Nestmed is an AI documentation platform helping home health clinicians reclaim time while improving care quality and efficiency. In just two years, we’ve become the most widely used AI documentation solution in home health—supporting tens of thousands of clinicians across 2M+ patient visits. We partner with 60+ agencies, including 3 of the top 10 enterprises in the U.S., and are backed by leaders from Stanford, YC, Google, Meta, Pay Pal, and Plaid.

We’re looking for an Implementation Specialist to lead clinician onboarding and training during customer implementations. You’ll turn skeptical, time‑strapped clinicians into confident power users through engaging training, hands‑on coaching, and thoughtful change management.

• Lead virtual and on‑site training for clinicians and office staff
• Provide 1:1 and small‑group coaching as needed
• Deliver train‑the‑trainer sessions and support go‑lives
• 30-40% travel to customer sites for implementations and field support

• Build trust with clinicians and understand workflow challenges
• Identify and address adoption barriers
• Monitor usage and follow up with low‑engagement users
• Gather feedback to improve training and product experience

• Partner with CS on planning, readiness assessments, and milestones
• Track training completion and clinician feedback
• Identify at‑risk implementations and elevate proactively
• Deliver post–go‑live reinforcement training

• Share frontline insights with Product, Engineering, and CS
• Highlight product friction and feature requests
• Contribute to customer success stories and case studies

• 3+ years in training, teaching, or education (healthcare preferred)
• Strong presentation and communication skills
• Comfortable learning new technology quickly
• Empathetic, patient, and energized by helping others learn
• Self‑starter who thrives in a fast‑paced startup
• Willing to travel 30–40% (U.S.)

• Experience training clinicians on EMR/EHR or clinical software
• Home health or hospice experience
• Background in instructional design or adult learning
• LMS or training platform experience

• Impact:
  Reduce clinician burnout and improve patient care
• Growth:
  Help build and scale our training function
• Variety:
  Every implementation is different
• Mission:
  Transform a $500B industry that touches millions
• Team:
  Smart, mission‑driven teammates who care deeply about clinicians

Nestmed is an equal‑opportunity employer committed to building a diverse and inclusive team.

If you’re passionate about building high‑impact products that solve real‑world problems, we’d love to hear from you. Apply today!