Case Manager - SF Outpatient Services

1563 Mission St, San Francisco, CA 94103, USA

Posted Friday, October 24, 2025 at 7:00 AM

Health

RIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. Our Outpatient services specialize in treatment mental health and substance use disorders with treatment and skills groups, as well as community resources.

Outpatient programs provide trauma-informed care aimed at reducing the harmful impacts of substance use. Participants and their counselors work collaboratively to design an integrated, individualized, strengths-based treatment experience geared towards addressing each client’s specific needs and goals. Outpatient programs provide Individual and group therapy, individualized case management, treatment planning, drug and alcohol counseling, crisis intervention, and connection to social support services.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

The Outpatient Program is specifically designed for people who struggle with substance use disorders, mental health issues or co-occurring disorders. The Outpatient Program works with high-risk populations from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in’s, referrals from other agencies and step-down transitional clients from residential treatment programs.

The Housing Case Manager II is a hybrid role that merges housing navigation with recovery-focused case management. This position supports clients across residential, outpatient, and community settings to maintain housing stability, engage in treatment, and transition successfully into independent living. Services are delivered in alignment with Drug Medi-Cal (DMC) billing requirements, including unbundled residential case management and outpatient care coordination. The Housing Case Manager II conducts field-based work with housing authorities, landlords, and community partners while collaborating closely with clinical teams to ensure continuity of care.

• Provide individualized case management focused on housing stability and recovery.
• Lead housing navigation tasks: applications, documentation, waitlist management, and landlord advocacy.
• Deliver recovery supports including budgeting, life skills, relapse prevention, and community integration.
• Facilitate client workshops on rental readiness, tenant rights, and housing stability.
• Conduct field-based visits with landlords, housing providers, and residential programs.

• Embed with residential and outpatient teams to coordinate client care and support treatment engagement.
• Participate in case consultations, multidisciplinary planning, and discharge planning.
• Provide referrals to benefits programs (SSI/SSDI, Cal Fresh, GA, CalAIM ECM/CS) and community supports.
• Maintain a caseload consistent with Medi-Cal and agency productivity expectations.

• Complete progress notes, service plans, and assessments in the electronic health record (EHR) within agency and Medi-Cal timelines.
• Ensure compliance with HIPAA, 42-CFR Part 2, and county contract requirements.
• Support data collection, reporting, and quality improvement efforts.
• Participate in program audit preparation and maintain accurate client files.

• Attend supervision, team meetings, and trainings as assigned.
• Collaborate with housing authorities, landlords, and county partners to expand housing options.
• Assist with onboarding of new staff, interns, or peers by serving as a mentor or buddy when needed.

• High school diploma or GED.
• Current registration with a California accredited AOD certifying agency (CADTP, CAADE, CCAPP) or Certified Peer Support Specialist required.
• Valid CA Driver’s License.
• First Aid and CPR certification
• AOD certification from an accredited certifying agency (CADTP, CAADE, CCAPP) preferred.
• Minimum two years’ case management or housing navigation experience preferred.
• Experience with justice-involved, unhoused, or high-barrier populations strongly preferred.

We will consider for employment qualified applicants with arrest and conviction records.

Must complete a background check and live scan.

1563 Mission St, San Francisco, CA 94103, USA