Front Office Practice Coordinator

Job Summary

Coordinates pre-operative anesthesia appointments, diagnostic testing, insurance authorizations, and surgery scheduling in Op-Time. Supports complex patient coordination needs, including admissions, transfers, and post-operative follow-up, ensuring timely and accurate documentation in APeX. Works directly with patients, providers, and staff to confirm availability, verify medical information, and ensure compliance with UCSF policies, procedures, and Medical Center bylaws. Secures authorizations for procedures and communicates with Hospital Admissions, billing teams, and insurance carriers as needed.

Provides front-line patient support by phone, electronically, and in person, responding promptly and courteously to inquiries while adhering to EVERYDAY PRIDE principles. Manages APeX In Basket and pool workflows, maintains provider calendars, and notifies providers and clinic staff of patient delays or service issues. Arranges post-surgical appointments, referrals, and ancillary services such as Home Care, Physical Therapy, and durable medical equipment.

Assists with forms and documentation including disability, Workers  Compensation, and other required paperwork. Handles patient concerns and complaints with support from supervisory staff and participates in performance improvement initiatives. Supports Patient-Centered Medical Home (PCMH) workflows, including advanced appointment scheduling, referral coordination, and continuity of care activities.

The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position, note the job code and use that to look up: TCS Non-Academic Titles Search. An offer will consider the experience of the final candidate and the current salary level of UCSF employees in similar roles. For roles covered by a bargaining unit, there are specific rules about where a new hire would be placed on the range.

To learn about UCSF benefits including total compensation, please visit the UCSF compensation and benefits page.

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector.
• Strong computer skills, including basic keyboarding, and experience with at least two Office-type software programs (Outlook, Word, Excel). Proven ability to navigate multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Ability to analyze situations, prioritize, and develop solutions and make recommendations.
• Ability to work with minimal supervision.
• Ability to use good judgment and work independently, at times under deadlines.
• Excellent customer service and communication/interpersonal skills, both over the telephone and in person.
• Able to sit at a computer terminal with telephone headphones for extended periods of time.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals; ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills including the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.

• Demonstrated experience in health care (may include medical, dental or veterinary) in areas such as patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service or surgical scheduling.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.
• Prior experience with EPIC/APeX.

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world s leading experts in nearly every area of health.

We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence — also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity in care and workforce, building a broadly diverse community, welcoming and supportive culture, and engaging diverse ideas for education, discovery, and patient care.

Additional information about UCSF is…