Case Manager - San Francisco, CA;

Why join Connections

If you’re passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we’re saving lives and changing the face of behavioral health.

We’re not just behavioral health people— we’re crisis people. When individuals need support now, we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery.

Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered critical crisis care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering: providing immediate care to people in crisis and connecting them to long-term support within their community.

Located in San Francisco’s South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or drugs) and would otherwise be transported to the emergency department or jail.

In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community.

The Case Manager at the RESET Center provides person-centered care coordination, engagement, and discharge planning to individuals utilizing the sobering program. Working from a harm-reduction and trauma-informed approach, the CM supports participants in stabilizing safely, explores immediate needs, and connects them to ongoing services in the community.

This role conducts brief screenings and assessments, engages in crisis de-escalation when needed, and collaborates closely with community partners—including onsite Sheriff’s staff, local law enforcement, emergency departments, and outpatient providers—to facilitate rapid discharge and seamless linkage to care. The CM ensures participants leave the program with clear next steps and access to resources that promote health, recovery, and stability.

• Welcome individuals with empathy, respect, and a non-judgmental approach in a low-barrier, trauma-informed environment.
• Engage participants using motivational interviewing to identify needs, goals, and readiness for services.
• Conduct brief screenings and assessments to understand risk, safety, and resource needs.
• Provide education, encouragement, and practical support tailored to participant goals.
• Develop short-term, accessible discharge plans for individuals staying between 4–24 hours.
• Coordinate referrals and warm handoffs to community resources including:
• Substance use treatment (outpatient, detox, MAT)
• Managed alcohol programs
• Mental health providers
• Shelters, crisis housing, and social services
• Hospital or emergency care when clinically appropriate
• Support crisis de-escalation and conflict intervention in collaboration with the care team.
• Document timely and accurate services entries in Epic to support care coordination, safety, and communication.
• Maintain collaborative relationships with law enforcement, public health partners, and community agencies.
• Complete required RESET Center trainings.
• Perform all other duties as assigned.

• 1-3 years of experience in harm reduction, crisis services, behavioral health, or related community care settings
• High School diploma or equivalent
• Experience supporting law enforcement diversion or working alongside first responders, emergency departments, or criminal-legal partners
• Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire
• Basic Life Support (BLS) Certification
• The Company has a mandatory vaccination…