Clinical Case Manager

Clinical Case Manager Clinical Housing Support Senior Division Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 50+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve.

Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Felton’s Senior Division supports older adults and adults with disabilities to flourish in their communities with dignity, security, and a high quality of life. The Division specializes in mental health services for older adults as well as workforce development, volunteer and community engagement to reduce social isolation of seniors.

Felton’s Clinical Housing Support Program provides behavioral health and other onsite support services to assist tenants at the Drs. Julian & Raye Richardson and Rene Cazenave Apartments to maintain housing stability and improve access to resources. All tenants were formerly homeless adults with co-occurring mental health, substance abuse, and medical problems, and limited experience living independently. Support services include individual and group behavioral health counseling and case management, psychiatry, primary care nursing case management and medication monitoring, referral to and coordination with primary medical care, substance abuse and psychiatric treatment, benefit counseling and client advocacy, meal programs, health education, community building, tenant organizing, and all other case management functions.

Under the supervision of the Program Manager, this position participates in a multidisciplinary team serving tenants of Rene Cazenave Apartments many of whom have severe mental illness and co-occurring disorders, providing comprehensive and integrated treatment services, including mental health and substance abuse treatment, case management, and other service connections. The Clinical Housing Support clinical case manager evaluates the needs of clients and develops treatment plans, often along with the onsite medication support team.

• Works closely with an interdisciplinary team of other clinical case managers, registered nurses, psychiatric nurse practitioners, psychiatrists, and community specialists (peer counselors) to provide onsite support to residents in the Richardson apartments.
• Creates a welcoming community milieu within the apartment building by supporting meal programs, community building events and tenant organizing.
• Collaborates with property management to support tenants in maintaining stable independent housing.
• Participates in Officer of the Day rotation to be the point person to manage crises, drop-ins, and wellness checks.
• Performs intakes and comprehensive psychiatric assessments for adults and older adults with psychiatric and dual diagnoses, psychiatric interviewing and DSM V-TR/WHODAS measures of both mental health symptoms and functional impairments
• Provides crisis intervention and management to prevent eviction and hospitalization, and if necessary, facilitates involuntary hospitalization.
• Provides individual and group therapy to stabilize clients and prevent psychiatric de-compensation.
• Provides case management services, including evaluations, service plan development, assisting clients in accessing housing, financial, medical, and other needed services. Coordinates with other service providers.
• Maintains thorough clinical records after each client contact or service, in accordance with mandated standards of San Francisco Community Mental Health Services and funders including Medi-Cal/Medicare
• Participates in team meetings and case conferences through presentation of cases, discussion of clinical issues and exchange of information and…