Shift Supervisor - San Francisco, CA; Nights

Overview

Connections — If you’re passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we’re saving lives and changing the face of behavioral health.

8 Hour Shifts (7a-3p; 3p-11p; 11p-7a).

If you’re passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we’re saving lives and changing the face of behavioral health.

We’re not just behavioral health people—we’re crisis people. When individuals need support now, we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery.

Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered critical crisis care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering: providing immediate care to people in crisis and connecting them to long-term support within their community.

Located in San Francisco’s South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or drugs) and would otherwise be transported to the emergency department or jail. In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community.

What You ll Do:

The Shift Supervisor provides operational, administrative, and people leadership oversight of the RESET Center during assigned shifts. This role is responsible for ensuring efficient facility operations, effective coordination of care delivery, and direct supervision of care team members on shift. The Shift Supervisor drives accountability for performance, adherence to policies, and workflow execution, ensuring individuals move safely and appropriately through the RESET Center model of care.

• Oversee day-to-day operations of the assigned shift to ensure efficient workflows, appropriate staffing coverage, and consistent execution of RESET Center processes.
• Coordinate the flow of individuals through the facility, including admissions, transitions, and discharges, ensuring timely progression to the appropriate level of care.
• Assign and prioritize work across care team members and disciplines to meet operational needs and service demands.
• Identify operational barriers impacting flow, safety, or service delivery and implement real-time solutions in collaboration with leadership.
• Provide direct supervision and leadership to care team members during assigned shifts, setting clear expectations for performance, professionalism, and adherence to RESET Center standards.
• Monitor staff performance, attendance, conduct, and engagement during shifts, addressing concerns in real time and escalating as appropriate.
• Provide coaching, feedback, and guidance to support employee development, accountability, and consistent performance.
• Document and communicate performance, conduct, or workflow issues to discipline managers and leadership in accordance with organizational processes.
• Support performance improvement efforts, corrective action plans, and follow-up as directed by leadership.
• Model RESET Center values, trauma-informed principles, and professional leadership behaviors at all times.
• Support onboarding, orientation, and training of new employees related to unit operations, workflows, and role expectations.
• Performs all other duties as assigned.

What You ll Bring:

• High School diploma or equivalent
• 2 years…