Shift Supervisor - San Francisco, CA; Part Time Evenings

Overview

Connections Health Solutions is a mission-driven organization focused on immediate-access behavioral health crisis care. We aim to save lives and change the face of behavioral health. We offer 8 hour shifts (7a-3p; 3p-11p; 11p-7a).

We’re not just behavioral health people—we’re crisis people. When individuals need support now, we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to resources for recovery. Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered crisis care to thousands.

Our mission is providing immediate care to people in crisis and connecting them to long-term support within their community.

Located in San Francisco’s South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are publicly intoxicated and would otherwise be transported to the emergency department or jail. In collaboration with local law enforcement and public health agencies, the RESET Center aims to divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources.

The Shift Supervisor provides operational, administrative, and people leadership oversight of the RESET Center during assigned shifts. This role ensures efficient facility operations, coordination of care delivery, and supervision of care team members on shift. Drives accountability for performance, adherence to policies, and workflow execution to ensure individuals move safely through the RESET Center model of care.

• Oversee day-to-day operations of the assigned shift to ensure efficient workflows, appropriate staffing coverage, and consistent execution of RESET Center processes.
• Coordinate the flow of individuals through the facility, including admissions, transitions, and discharges, ensuring timely progression to the appropriate level of care.
• Assign and prioritize work across care team members and disciplines to meet operational needs and service demands.
• Identify operational barriers impacting flow, safety, or service delivery and implement real-time solutions in collaboration with leadership.
• Provide direct supervision and leadership to care team members during assigned shifts, setting clear expectations for performance and adherence to RESET Center standards.
• Monitor staff performance, attendance, conduct, and engagement during shifts, addressing concerns in real time and escalating as appropriate.
• Provide coaching, feedback, and guidance to support employee development and consistent performance.
• Document and communicate performance, conduct, or workflow issues to discipline managers and leadership in accordance with organizational processes.
• Support performance improvement efforts, corrective action plans, and follow-up as directed by leadership.
• Model RESET Center values, trauma-informed principles, and professional leadership behaviors at all times.
• Support onboarding, orientation, and training of new employees related to unit operations, workflows, and role expectations.
• Performs all other duties as assigned.

What You ll Bring:

• High School diploma or equivalent
• 2 years of leadership experience overseeing operations in behavioral health and substance use disorder treatment setting
• Demonstrated leadership experience and ability to encourage cross-functional and multi-disciplinary partnership
• Basic Life Support (BLS) Certification
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It would be great if you had:

• At least 2 years of clinical work experience in a crisis behavioral health setting or substance use disorder treatment setting
• 3 years of leadership experience

Full-time…