Patient Care Administrator - Primary Care, Concierge Medicine

Overview

Private Medical has spent the last 20 years creating a new category of concierge medicine — private medicine — by designing a system that honors the relationship between patients, physicians, and each member of the care team. Based in California, Florida and New York, our physician-led teams work with Gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world to provide relationship focused, evidence-based, longitudinal care to our members and their families.

Private Medical is privately held and free from conflicts of interest.

This is an outstanding opportunity for a highly motivated individual who can help carry out our mission of delivering coordinated, personalized care to our patients. As a Patient Care Administrator, your role goes beyond that of a traditional office assistant. You are responsible for standard administrative functions (scheduling, billing, patient communication, and EMR organization) and, as this is a growing practice, you must also continually think of ways to improve operations in support of exceptional care delivery.

You will consistently deliver concierge-level services for our patients and doctor teams, get to know our patients, properly organize and prioritize projects, and stay two steps ahead of any issues.

• Provide concierge services for patients, including assisting with prescriptions, patient interface with other offices and hospitals, appointments, follow-ups, tracking appointments, facilitating patient needs, and developing a sincere relationship
• Respectful, responsive email and phone communication with both prospective and current patients
• Warmly greet and help patients with check-in/out
• Schedule appointments for physicians with corresponding reminders
• Coordinate and track outside consults, tests, and imaging studies for patients
• Obtain prior authorizations for prescriptions and diagnostic orders
• Upload labs and other outside documentation into the Electronic Medical Record (EMR)
• Answer and triage phone calls

• Education:
  
  Bachelor's Degree preferred, preferably in a science or medically-related field
• Experience:
  
  1 year of experience required, healthcare experience preferred
• Advanced computer literacy, primarily with Apple computers, and comfort working in a paperless environment (EHR enabled)
• Proven track record of extraordinary customer service
• Excellent critical thinking and communication skills
• Autonomous, responsible, and proactive – professional demeanor appropriate for a C-level executive assistant or luxury hotel reception
• Enthusiastic and passionate about our mission
• Tenacity to follow through and close the loop on quick and long-tail responsibilities
• Excellent verbal and written communication skills
• Exceptional ability to multi-task and self-prioritize with efficiency and high productivity
• Adept with technology applications and services

• Provide concierge services for patients, including helping with prescriptions, patient interface with other offices and hospitals, appointments, follow-ups, tracking appointments, facilitating patient needs, and developing a sincere relationship
• Respectful, responsive email and phone communication with both prospective and current patients
• Warmly greet and help patients with check-in/out
• Schedule appointments for physicians with corresponding reminders
• Coordinate and track outside consults, tests, and imaging studies for patients
• Obtain prior authorizations for prescriptions and diagnostic orders
• Upload labs and other outside documentation into the EMR
• Answer and triage phone calls

• To significantly contribute to an innovative, growing medical practice that delivers disruptive, personalized medicine
• To gain exposure to all aspects of practice development and maintaining customer relations
• To grow professionally, creatively, and personally in a low-stress but productive and passionate business environment

• A competitive starting salary commensurate with experience and skills
• 401(k) with a match (up to 3% of salary)
• Robust health benefits
• 3 weeks of paid time off
• 10 paid holidays off & 1 floating holiday
• More time to provide outstanding care for patients and work with great colleagues

At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, celebrate the new perspectives diversity invites us to see, and learn and adapt to the influence of our community to foster a safe and collaborative space.