Resident Services Coordinator

We are hiring a Bi Lingual Resident Services Coordinator who provides outreach, case finding, assessments, and care planning to senior, disabled adults and families within the scope of the Resident Services Program. Services attend to psychosocial, health, financial, recreational, nutritional and legal needs of clients. $33.49/hr clementina Towers 330 Clementina St, San Francisco, CA 94103.

• Establishes and maintains relationships with individual residents, their families and neighborhood groups.
• Identifies and documents residents in need of services and maintains awareness of health status.
• Serves as liaison or advocate with outside social and health agencies for the residents.
• Provides individual casework and case management for frail or at‑risk residents to include assessment, development of individual care plan, coordination of services and monitoring.
• Provides information and referral, crisis intervention and counseling with individuals and groups as needed.
• Maintains accurate and up‑to‑date records and files on all clients receiving casework services.
• Identifies barriers to full and complete provision of service needed by participants and effectively problem‑solves to resolve these issues.
• Facilitates and supports "neighbor‑to‑neighbor" family and volunteer caregiving, including direct responsibility for designated volunteer programs at specific sites.
• Provides resident population with current information on services, benefit programs and other resources.
• Identifies and develops training opportunities for resident groups and site staff.
• Works cooperatively with housing manager or agency director in an advisory or facilitative capacity to address needs of residents.
• Ensures completion of required documentation and statistics.
• Required to complete training related to distribution and administration of Narcan. Fulfillment of these duties may be required depending on assigned location.
• Performs other duties as assigned.

• $32.67/hr, 40 hours/week in San Francisco.
• We have medical and dental coverage or pay a cash stipend if you are covered on another plan. Life Insurance, Commuter Benefits, Emergency Relief Fund, and much more!
• We offer on the job training and professional development opportunities.
• We offer tuition and/or fee assistance for qualified programs.

• You enjoy working with people and have interpersonal skills.
• You can use tact and courtesy in dealing with residents under sometimes trying conditions. You can show patience and understanding.
• You like your days to be varied, can handle a fast‑paced environment, and don’t mind working under pressure.
• Knowledge of and access to community resources. Knowledge of and willingness to match programs and services appropriate for residents. Instructional skills to present information.
• Bi‑lingual, Cantonese preferred.
• Skill to organize and document notes and care plans. Skill to establish and maintain effective working relationships. Demonstrated proficient interpersonal, verbal, and written English communication skills.
• Ability to relate appropriately and effectively to residents and families, to other staff and to personnel of other community agencies. Ability to work independently and as a member of an interdisciplinary team including residents. Ability to maintain positive customer‑focused approach and confidentiality of resident, staff and organization information at all times. Ability to act with patience, tact and courtesy in dealing with residents, family and staff under demanding and difficult conditions.
  
  Sensitivity and understanding of issues related to aging. Proficient with Microsoft Office suite of products (Word, Excel, Outlook).
• Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.
• Bachelor's degree in Social Work, Sociology, Gerontology, Psychology, or related field required. Master's degree in related field preferred. Minimum of three (3) years of recent experience in a social services capacity. Some specific sites may require bilingual capacity. Ability to travel to multiple locations (hospitals, community resources, meeting appointments)…