Practice Coordinator

Job Summary

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well‑being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

Full Time (Job Code: 87315 )

• Roles & Responsibilities:
• Represent the administrative team as the public face of the Practice and collaborate closely with administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts.
• Provide support to all functions of the administrative teams including, but not limited to: CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing.
• Maintain all routine clerical operations and communications, adhering to UCSF House and Telephone Standards.
• Resolve complex transactions and prioritize tasks in a dynamic environment while maintaining sensitivity to the needs of patients, staff, and providers.
• Deliver excellent customer service, ensuring accurate information flow between medical staff, hospital staff, and departments to maximize unit efficiency.
• Work at any UCSF campus as required.

The salary range for this position is $31.91 – $45.70 (Hourly Rate).

Additional benefits and total compensation information can be found at UCSF Compensation & Benefits.

• High School graduate or equivalent with four years related experience; or a college degree and 6 months related experience; or an equivalent combination of education and experience.
• Pass postal fingerprinting protocol and approval to be a cash collector if applicable.
• Strong computer skills; basic keyboarding; proficiency with at least two Office‑type software programs (e.g., Outlook, Word, Excel) and ability to navigate multiple patient record systems.
• Ability to analyze situations, prioritize, and develop solutions with sound judgment.
• Work independently and under minimal supervision, managing workload and meeting deadlines.
• Excellent customer service and interpersonal skills over the telephone and in person.
• Basic math skills; ability to handle a variety of individuals sensitively and effectively.
• Strong organizational, problem‑solving, and writing skills (compose, edit, proof documents).
• Demonstrated administrative/office coordination skills and knowledge of medical practice terminology.
• Within six months of the start date, complete the proficiency checklist with the Supervisor covering referral entry, surgery scheduling, work queue handling, test result entry, messaging (CRM), telephone encounters, and other clinical workflow tasks.

• Experience in health care (medical, dental, veterinary) in patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Prior experience with appointment, ancillary service, or surgical scheduling or a combination of all three.
• Bi‑lingual or multi‑lingual capability (e.g., Spanish, Cantonese, Russian) strongly preferred.
• Prior experience with EPIC.

At UCSF Health, our mission of innovative patient care, advanced technology, and pioneering research is redefining what’s possible for the patients we serve. UCSF is consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report and offers an environment that supports continuous learning and professional growth.

UCSF is a diverse community committed to professionalism, respect, integrity, diversity, and excellence – the PRIDE values. We also champion equity in both care delivery and workforce, fostering an inclusive culture that supports diverse ideas and culturally competent education.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Health

004818 PRACTICE CRD 3

Administrative Support

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Career

100%

San Francisco, CA – Mission Bay (SF)

Fully On‑Site

Days (8 Hours; Monday – Friday)