Non-Clinical – Administrative​/Practice Coordinator

Working Title:

Practice Coordinator

Schedule:

Mon-Fri

Location:

Onsite 100% Redwood Shores Specialty Care Clinic (Ortho), 290 Redwood Shores Pkwy, Redwood City, CA 94065
Duration: covering for LOA-could be up to 6 months
* Update 12/8*

• Heavy prior authorization experience (daily, high volume)
• Epic/APeX experience specifically for auths, referrals, WQs
• Specialty clinic background (orthopedics strongly preferred; surgery/pain/other specialties acceptable)
• High-volume clinic experience (100+ calls/day or heavy WQs)
• Multi-provider scheduling + surgery scheduling exposure
• Strong communication, detail orientation, and reliability

• Experience in major systems: UCSF, Stanford, Sutter, PAMF
• Imaging authorization experience (MRI/CT/X-ray)
• Pre‑op coordination (labs, clearances, documentation)

• Only MA clinical experience (no admin focus)
• Only call center or customer service background
• Epic experience outdated or minimal (pre‑2021 or basic check‑in only)
• No prior authorization history
• Only insurance verification or basic referrals
• Failed probation in similar roles
• No specialty clinic experience

* Update 12/4:
The manager is specifically looking for candidates with:

• Recent Epic/APeX experience (must be hands‑on)
• Specialty clinic background, ideally orthopedics or surgical subspecialties
• High-volume scheduling experience across multiple providers
• Referrals, authorizations, and work queue management
• Experience in large health systems such as UCSF, Stanford, Sutter, PAMF, etc.
• Strong communication and customer service skills in patient‑facing roles
• Ability to multitask and stay organized in a fast‑paced clinic environment
• Professional, reliable work history in medical administrative roles

Job duties:

Front desk, Back office, PC, Surgery scheduling
Soft skills/characteristics needed:
Well organized, excellent communication, must be proficient in Epic/APeX and Microsoft Office Suite. Able to multitask and be detail oriented.
Estimated number of patients in clinic per day or calls per day if call center: 30-50
Specific number of year’s experience? A college degree with 6 months of experience or 2 years of healthcare admin experience

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