Patient Access Representative II

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CPMC-California Pacific Med Center Davies

Serves as the face-to-face point of contact for patients. This role is intended for positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering and financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

HS Diploma or General Education Diploma (GED).

1 year of recent relevant experience.

• General knowledge of patient access, financial counseling, and functions in acute and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effectively maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision‑making and problem‑solving skills.
• Must be able to work concurrently on a variety of tasks/projects in a diverse environment.
• Ability to meet or exceed targeted customer service, productivity, and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Day/Evening

Per Diem/Casual

8

Variable

Every other Weekend

No

No

Non-Exempt

0

Per Diem/Casual

• Entry level

• Part-time

• Health Care Provider

• Hospitals and Health Care

$34.00 to $42.50 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs.

Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.