Medical Assistant​/Front Desk San Francisco, CA

Job Description

Medical Assistant / Front Desk job at The Buncke Medical Clinic. San Francisco, CA.

POSITION SUMMARY: Provide care to patients as a member of the care delivery team; keep the medical practice running efficiently by performing administrative and clinical functions within patient flow in a patient centered manner.

SUPERVISION: Position does not supervise anyone.

• Function as part of a practice team to provide patient care.
• Use patient centered care concepts in delivering patient care and performing related activities; actively participate in team huddles to review daily schedule tasks, and prepare for the day; discuss and plan accordingly for patients on the day’s schedule.
• Support and answer telephone calls, triage, and direct calls appropriately.
• Schedule and confirm appointments; send new patient information packets and confirm the new patient registration is completed and returned; remind patients of overdue services such as missed appointments, immunizations, labs, and preventative services.
• Proactively prepare patient agenda including verifying procedures, review and update HMP, overdue services, obtain additional information to prepare patients and physicians for their appointments.
• Escort patients to exam room and prepare patients for examination and treatment; take vital signs, review history including HMP, medications, allergies, smoking status, BMI, and immunizations; inform patient of overdue services.
• Provide overview of additional follow-up care needed, coordinate, plan and schedule diagnostic tests, process authorizations and referrals; provide patient and family education.
• Scan medical documents, test results, forms, and insurance information; file and process tasks related to new documents.
• Identify actual or potential risks, based upon observation of physiological and/or behavioral data and respond appropriately.
• Track patients’ orders to ensure lab and imaging tests are performed and specialists’ and ancillary services are received.
• Support correspondences including calls, mail, deliveries, faxes, tasks, prescription requests, emails, and patient portal requests; direct appropriately when needed; communicate messages accurately and in a timely manner; process forms and letters as needed.
• Prepare, clean and maintain exam and treatment rooms daily; maintain inventory for medical supplies.
• Maintain medication records, administer medication upon physician order and process medication orders as requested.
• Prepare and maintain clinical supplies and equipment including routine sterilization, calibration, and verify freezer and refrigerator temperature.
• Participate in professional development activities and maintains professional affiliations.
• Act as Back up to the PSRs when available between patients.
• Responsible for assisting with Medical Records requests from Law firms.
• Perform activities utilizing specific equipment and supplies appropriately.
• Knowledge of the location, operation, availability and care of equipment; maintain office and medical supplies inventory/order list.
• Problem solve, troubleshoot and take corrective measures in care and handling of equipment.
• Use effective and appropriate communication styles with patients, their families, significant others, physicians, visitors, vendors, peers, staff and professional colleagues.
• Greet and interact in a pleasant and courteous manner, specifically demonstrating respect, trust, caring and empathy.
• Listen effectively, recognize and accept constructive criticism, and is open to opposing points of view.
• Treat all patients, their families, significant others, visitors, peers, staff, provides and professional colleagues in a pleasant and courteous manner.
• Demonstrate appropriate and acceptable verbal and non-verbal behaviors.
• Function as a team member to support practice’s mission statement, goals and objectives.
• Provide input as requested for performance appraisals of team members.
• Act as a willing and available resource to patients and team members.
• Assure the work environment is safe for employees, patients, and visitors.
• Contribute to the development of policies and procedures.
• Comply with the practice’s established…