Care Supervisor

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Homebridge is a non-profit organization that makes independent living possible through exceptional home care solutions. Homebridge is a dynamic work environment with 300+ unionized field workers and 80+ internal office staff. We serve a high risk, and high needs population often underserved in our community. With a $30 million annual budget and operations throughout San Francisco, Homebridge is the largest non-profit employer-trainer of home care workers in California.

We partner with over 1,300 clients to provide innovative home care in more than 275,000 home visits annually. We are passionate about creating an impact in the lives of those we serve.

Position Summary

Under the direction of the Manager of Care Teams, the Care Supervisor will be responsible for the coordination of in-home supportive services (IHSS) to the elderly and people with disabilities requiring assistance to continue to live independently in the community. This position works collaboratively with IHSS, on-site property management and supportive services, hospitals, and other organizations to assist and support clients in attaining their individualized goals.

The Care Supervisor will work with clients using the Motivational Care Management model, complete whole person assessments, and create person-centered care plans; while supervising a team of Home Care Providers (HCPs) that provide domestic, personal, and paramedical care to clients.

Essential Job Functions

• Service Coordination & Scheduling
• Maintains a caseload of multiple clients and supervises Home Care Providers (HCPs)
• Maintains positive collaborative working relationships with clients, HCPs, onsite services, roving case management teams, health care teams, and multiple City Agencies from Department of Disability and Aging Services (DAS) and Adult Protective Services (APS)
• Receives referrals from DAS for new clients and complies with DAS standards for performance
• Conducts whole person assessments in the client's’ homes according to established timelines
• Creates individualized person-centered Care Plans for each client, including creating regular home care schedules
• Provides care management services, based on the assessments, and DAS protocols for services; at minimum conducts home visits on a quarterly basis
• Communicates all relevant client and HCP information to the Manager of Care Teams
• Completes all charting, scheduling, and forms on a weekly basis; completes all other documentation in accordance with DAS and Homebridge protocols for service
• Attends Program Department and other meetings as scheduled
• Complies with all contract requirements
• Maintains client confidentiality at all times by HIPAA standards
• Supervision and Support
• Works closely with Home Care Providers (HCPs) to best serve the client, including scheduling to ensure all client hours are being served to meet client needs
• Assesses and supports the work of HCPs while communicating performance issues/successes to the Manager of Care Teams
• Ensures that HCPs are well-trained, able to perform the duties assigned to them
• Employs the “Coach Approach” in working with HCP’s, conducts regular supervision meetings
• Participates on a team that screens, interviews and recommends HCPs for hire
• Meets with HCPs in clients’ homes to support the HCPs
• Responds to calls from HCPs regarding service delivery; makes outgoing calls to HCPs in a timely fashion
• Monitors HCP’s daily schedules, ensuring that they maximize time working with clients
• Reads, understands, and follows all policies and procedures
• Ensures that HCPs are given and have full understanding of each client’s Care Plan
• Occasionally assist clients with basic needs in HCP’s absence or when needed at home visit
• Documents all progress notes and activities in electronic client files

Knowledge, Skills, And Abilities

• Is committed to the agency’s mission to deliver high-quality services
• Proficient in Microsoft Windows, common office productivity tools including Microsoft Office 365 Suite (Outlook, Word, Excel, SharePoint, Teams) and Apple mobile devices (phones and tablets) and an aptitude to learn new systems (ADP, Power
  
  BI, MEDsys)
• Requi…