Senior Technology Analyst

The Judicial Council of California (JCC) is accepting applications for the position of Senior Technology Analyst in the Information Technology (IT) office.

The Senior Technology Analyst supports the JCC IT office and Service Now platform team. Receiving only general direction, the Senior Technology Specialist will serve as a Service Now Platform engineer supporting the execution of the Service Now functions across different modules, solutions, and services. The role maintains information documenting the system configuration, administration, and monitoring. The Sr. Technology Analyst serves as an operations consultant for business teams, technical users and business stakeholders to analyze and recommend efficient business processes.

This position works independently with minimal supervision and will lead business application projects.

The Senior Technology Analyst will be working together with the Senior Application Development Analyst and maintain thought leadership with deep subject matter expertise related to Service Now ITSM product capabilities including Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement / Management, Customer Service Management, Service Portal, and Custom Scoped Applications.

The ideal candidate would have Service Now Admin experience and related Service Now certifications in their main certification path with IT product line.

The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule‑making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.

By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations.

As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, and retirement savings plans. In San Francisco, the office is only a 7‑minute walk from the downtown Civic Center BART station.

In Sacramento, the office is located minutes from downtown, just north of Discovery Park.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the area surrounding this location. To be eligible for Judicial Council employment and participation in the Judicial Council’s Hybrid Work Program, a prospective or current employee’s primary residence/remote work location must be in the State of California and within a 150‑mile driving radius of their assigned reporting location.

• Health/Dental/Vision benefits program
• 14 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• Up to $130 per month reimbursement for qualifying commuting costs
• CalPERS Retirement Plan
• 401(k) and 457 deferred compensation plans
• Employee Assistance Program
• Basic Life and AD&D Insurance
• Flex Elect Program
• Pretax Parking
• Long Term Disability Program (employee paid/optional)
• Group Legal Plan (employee paid/optional)