Eligibility Worker

Overview

Marin Housing has an immediate opening for skilled persons with experience or aptitude to conduct a variety of client service tasks in the provision of housing services to new and continuing assisted housing program participants. We are seeking applicants who are detail-oriented with experience handling large volumes of documents and able to perform multiple clerical tasks in a deadline-oriented environment. This position requires a high level of organizational and customer service skills.

We will train the right candidate in HUD regulations, HCV program procedures and the EIV process.

GENERAL DESCRIPTION

The position will manage a caseload, conduct client interviews, and provide assistance to walk-in clients. Will process transactions such as annual and interim recertifications, transfers and intake in Yardi database for proper electronic submission of the transactions to HUD.

PRIMARY RESPONSIBILITIES

• Verify income, assets, medical expenses and household composition and perform calculation of tenant portion of rent and housing subsidy.
• Determine client eligibility for continued assistance, unit and owner eligibility for participation in assisted housing programs.
• Provide program information to prospective and participating landlords and assisted tenants.
• Conduct transfer and new admissions briefing sessions for new and existing participants regarding program rules, regulations and requirements.
• Perform initial intake/annual/interim eligibility determinations based on participant income, family status.
• Advise and implement portability opportunities and coordinate with other housing authorities to ensure effective and efficient transfer of tenants.
• Respond to written and telephone inquiries from the public concerning the program. Prepare and mail necessary correspondence.

REQUIREMENTS

Ability to

• Effectively interview, gather, record, and correctly evaluate data and documents.
• Exhibit strong problem-solving skills: make accurate and timely analyses of transactions and situations, use sound judgment and take appropriate action.
• Establish and maintain effective working relationships with internal and external clients.
• Communicate effectively both verbally and in writing.
• Maintain confidentiality and discretion.
• Correctly interpret, understand, explain and apply policies, rules, and regulations.
• Perform program-required mathematical computations.
• Organize multiple tasks efficiently and establish priorities.
• Perform accurate detail work in compiling, organizing and maintaining data and records.
• Communicate effectively orally and in writing.

Knowledge of

• HUD/PHA regulations and the HCV program (preferred).
• Microsoft Office Products (Word, Excel and Outlook) and Yardi (strongly preferred).
• Method and techniques of interviewing clients.
• Standard office practices, record-keeping procedures, computer literacy.
• Operation and use of personal computers and other standard office equipment.

EDUCATION/EXPERIENCE

Three years of eligibility work experience preferred (one year of relevant education or relevant other work experience may be substituted for one-year experience) that demonstrates the required knowledge and abilities.

Marin Housing Authority’s purpose is to assist low and moderate income people to secure and maintain quality, affordable housing. The Marin Housing Authority ("MHA") is a small, dynamic agency, well-respected in our field. The Housing Choice Voucher is currently rated a high performer per HUD guidelines and was just awarded the 2024 HCV Program of the Year for Northern California and Nevada.

MHA serves thousands of people through a wide range of programs and services, including public housing for families, seniors and the disabled; housing choice vouchers (Section
8); supportive housing services for special needs populations; and financial and technical assistance for moderate-income first-time home buyers and low-income homeowners.

Annual salary range is $53,696.82-$71,958.88. We offer a comprehensive benefits package that includes a generous monthly allowance for medical insurance; dental, vision and life insurance premiums are covered by the authority;
CalPERS retirement 2% @ 62; a 457 deferred compensation plan; 12 paid sick days per year; 10 days paid annual leave per year for the first two years, and will progressively increase as years of service increase (up to 30 days per year); 45 paid floating holiday hours per year; and 13 paid holidays. Other benefits include: FSA accounts, 457(b) plan, tuition reimbursement policy.

Finally, the Housing Authority has 9/80 schedule available to employees, which, upon supervisor approval, allows eligible employees to have every other Friday off.

For consideration for this excellent job opportunity, you MUST submit a completed Marin Housing application by the closing day of January 22, 2026. Applications are available at https://(Use the "Apply for this Job" box below). In addition to a Marin Housing application, candidates are…