Finance Manager - Customer Outcomes

Overview

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton.

For more information, visit  or follow us on Linked In.

About the role:

Ironclad is hiring a Finance Manager to support our Customer Outcomes organization
, partnering with leaders across Professional Services, Customer Success, Customer Support, Sales Engineering, and Technical Services. This role sits within the Finance organization under the CFO and reports to the Senior Director of GTM Finance. You will serve as a key business partner to Customer Outcomes leadership, helping guide investment decisions, improve operational efficiency, and provide financial insights that support customer adoption, growth, retention, and long-term value.

As Ironclad continues to scale from a strong mid-market foundation into the enterprise, you will help guide GTM investment strategy, support complex sales motions, and enable our next stage of growth through strong financial modeling, analysis, and operational rigor.

• Own financial planning and forecasting for the Customer Outcomes organization, including headcount planning, operating expenses and budget-to-actuals performance.
• Own financial analysis and reporting for the Professional Services P&L, including forecasting services bookings, revenue, utilization, and delivery capacity.
• Lead monthly forecasts and support annual planning and long-range planning for Customer Outcomes functions.
• Partner with Corporate Finance on company forecasting and reporting related to Customer Outcomes investments.

• Act as a trusted finance partner to Professional Services, Customer Success, Customer Support, Sales Engineering, and Technical Services leadership.
• Provide data-driven insights to support resource allocation, investment prioritization, and operational efficiency.
• Collaborate with cross-functional partners including Operations, Analytics, and People teams on headcount planning and organizational scaling.

• Develop reporting and dashboards that provide visibility into key operational and financial drivers across the Customer Outcomes organization.
• Support analysis of customer lifecycle economics including adoption, retention, expansion, and cost-to-serve.
• Build financial models to evaluate investment opportunities, capacity planning, and efficiency improvements across post-sales teams.

• Identify opportunities to improve planning processes, data governance, and financial systems as Ironclad continues to scale.

• 6+ years of experience in strategic finance, FP&A, consulting, or investment banking, ideally with direct experience supporting GTM teams in high-growth SaaS businesses.
• Strong understanding of SaaS business models and metrics, including ARR, professional services, retention, expansion, and customer lifecycle economics.
• Demonstrated ability to influence senior leaders and partner cross-functionally with GTM, Rev Ops, and Finance stakeholders.
• Advanced financial modeling skills and experience building robust reporting frameworks that support scalable growth.
• Proficiency in Excel and experience with financial planning systems such as Anaplan, Adaptive Insights, or Planful; working knowledge of Salesforce, Net Suite, and BI tools (Looker, Tableau, Power BI) is a…