Senior Finance Manager - Product Pricing

Overview

GTM Finance - Senior Finance Manager - Product Pricing

Location:
Hybrid - Austin, TX / Madison, WI / Bay Area (2 days per week in-office)

Zendesk is a customer service and engagement platform designed to bring organizations and their customers closer together. Our teams are collaborative, innovative, and driven to deliver exceptional experiences. As we continue to grow through M&A, reinvent our pricing and packaging strategies, and accelerate decision-making, we are seeking passionate finance leaders to join our journey.

Role

Summary:

Zendesk is looking for a highly experienced GTM Finance - Pricing/Costing Sr. Manager to join our GTM Finance & Strategy team. This role will focus on deep dive financial analysis on cost structures and pricing strategies to drive strong gross margins while supporting top-line growth. You will partner closely with the GTM Pricing team, Product, and R&D Finance teams to provide insightful financial analysis.

This is a critical role as Zendesk, and you will help us navigate new product launches and assess pricing/packaging proposals to drive growth and the adoption of emerging technologies.

The successful candidate will have a minimum of 8 years of progressive finance experience, including hands-on experience in cost and price modeling. Candidates must demonstrate strong communication, leadership and analytical skills.

• Lead financial analysis to evaluate and pricing packaging strategies ensuring alignment with Zendesk’s revenue and profitability goals.

• Partner closely with the Pricing/Packaging, Product Management, and R&D Finance teams to provide financial insights that influence strategic decisions

• Develop, maintain, and enhance cost models, including those specific to SaaS, Large Language Models (LLMs) and other AI-related technologies, to accurately reflect usage/consumption and assess costs

• Develop business cases to evaluate the impact of a pricing proposal on the business

• Develop and maintain models and dashboards to streamline faster insights and scenario planning

• Drive cross-functional collaboration to enhance pricing processes and governance models in line with evolving business needs and market dynamics.

• Mentor and develop junior finance team members, amplifying team productivity and elevating analytical rigor

• Present analysis and recommendations to senior leadership supporting tactical and strategic decision making in the context of the market environment and Zendesk’s leadership goals

• Develop and track key pricing trends such as point-of-sale, average revenue per seat, and and deal size

• Bachelor’s degree in Finance, Accounting, Economics, Business, or related field. MBA or equivalent advanced degree preferred.

• 8+ years of relevant financial analysis experience, with significant exposure to pricing strategy, cost analysis, cost modeling, and pricing governance.

• Demonstrated experience building and managing complex cost models, preferably including Large Language Model (LLM) or AI-related cost structures.

• Proven track record in a fast-moving, technology-oriented environment, ideally within SaaS or subscription-based businesses.

• Strong leadership and team development experience, with the ability to influence cross-functionally and operate as a trusted business partner.

• Advanced financial modeling skills and proficiency with data analytics tools and business intelligence platforms (e.g., GSheets, Excel, SQL, Tableau, Looker).

• Highly analytical mindset with the ability to synthesize complex information and deliver clear, actionable recommendations.

• Excellent communication and presentation skills capable of clearly conveying financial insight to non-finance stakeholders and senior executives.

• Experience integrating financial considerations into pricing changes associated with M&A, new product launches, or market-driven packaging adjustments.

• Experience working within or alongside teams in high-growth tech companies.

• Comfortable in ambiguous, rapidly evolving environments requiring agility and continuous improvement.

A dynamic, inclusive workplace fostering innovation and learning.

Opportunities to…