JPMorgan Private Client - Client Experience Specialist Manager

JPMorgan Private Client – Client Experience Specialist Manager

Base pay range: $/yr – $/yr

Are you ready to lead a team towards redefining client experience excellence? Join JPMorgan Private Client as a Client Experience Manager and take charge of a group of Specialists dedicated to delivering unparalleled service.

As the Client Experience Manager, you’ll direct a team of Specialists who are instrumental in helping our clients explore the full financial possibilities their wealth creates. You will coach and develop a high‑performing team that acts as an extension of our Relationship Manager team, provides exceptional service to clients, and assists with servicing needs.

• Manage a team of Client Experience Specialists by overseeing day‑to‑day activities, ensuring adherence to operating policies, procedures, legal, and compliance regulations, and independently resolving escalations.
• Provide ongoing coaching and mentoring to team members, fostering their professional growth and development through feedback, goal‑setting, and skill‑building opportunities.
• Work with the Regional Managing Director to manage team capability by aligning specialists to Relationship Managers and soliciting feedback to identify development opportunities.
• Utilize product and process knowledge to coach team members and quickly resolve client escalations.
• Build a strong network of collaborative partnerships across the firm.
• Execute on business initiatives by creating and delivering executive and external reporting and other communications.
• Make informed business decisions using independent judgment, skill set, and subject‑matter expertise, in combination with documented policies and procedures.
• Recruit, interview, and make hiring decisions for the team.

• Five or more years of financial services experience.
• Demonstrated experience delivering exceptional client service to an affluent client base.

• A bachelor’s degree.
• Two years of experience leading a team focused on cultivating relationships through delivering Deposit Banking, Home, or Business lending needs.

This position is subject to Section 19 of the Federal Deposit Insurance Act (FDIA). Employment is contingent upon a review of criminal conviction history.

This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process.

Dodd‑Frank / Truth in Lending Act

This position is subject to the Dodd‑Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC’s review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position.

Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd‑Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Upon active employment with JPMorgan Chase, you will be required to either register on NMLS or update your existing registration to grant access and reflect your employment with JPMorgan Chase. Your continued employment with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on‑line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review…