Sales Operations Specialist

Overview

Company Description

Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We’re combining prestigious events like Cannes Lions, Black Hat, Money
20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights.

Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals.

This role is based in our San Francisco office.

Join our dynamic team as a Sales Operations Specialist, where you'll play a pivotal role in ensuring seamless post-sales operations and delivery excellence. This unique position combines comprehensive data quality management with internal customer success operations, serving as the critical bridge between sales completion and flawless event delivery.

You'll be responsible for maintaining data accuracy throughout the entire contract lifecycle while overseeing deliverable tracking and execution for our event sponsors. This role requires exceptional precision and organizational skills, as your work directly supports critical business functions across Sales, Customer Success, Marketing, Finance, and Event Operations teams.

Order Management & Data Quality Excellence

• Maintain data accuracy throughout the entire contract lifecycle from post-sale through event completion
• Review and process fully executed event contracts within Salesforce, ensuring seamless integration and full compliance
• Manage comprehensive product inventory tracking throughout the sales order process, including sponsorship inventories and detailed floor plans
• Facilitate clean handover of sales order information to fulfillment and delivery teams
• Oversee quality control for client billing and invoicing processes, serving as the primary point of contact for sales teams on all billing matters
• Manage the sales order amendment process to ensure changes are accurately reflected throughout the complete event lifecycle
• Conduct thorough audits and reconcile data disparities across multiple systems

Process Optimization & Collaboration

• Collaborate effectively with Sales, Marketing, Customer Success, and Event Operations teams to confirm contract status and ensure timely delivery of onsite event requirements
• Identify and implement strategic process improvements to enhance overall revenue operations efficiency
• Develop and maintain standardized procedures and comprehensive documentation
• Monitor compliance with established policies and procedures across all operations

Deliverable Tracking & Execution

• Track client deliverables using internal systems and maintain accurate reporting of deliverable status
• Support and maintain our digital event platform to ensure optimal functionality and client experience
• Collaborate with event support teams (Content, Marketing, Operations, Registration) to ensure successful program delivery
• Ensure timely and accurate distribution of event leads and post-event deliverables
• Support comprehensive event rebook processes, collateral management, and tracking from the beginning of the event lifecycle through completion

Internal Client Support & Operations

• Respond to internal client questions and provide technical support for digital platform issues
• Provide responsive triage and support to sales teams by addressing specific client delivery requests
• Partner with Event Operations teams to deliver excellent service standards
• Connect internal stakeholders with appropriate resources and information
• Support conference exhibitor management through internal systems coordination

Essential Experience & Skills

• 2-3 years of demonstrable experience in a quality control environment with focus on data accuracy, delivery excellence, reporting precision, and reconciliation of programs
• Experience in Account Management, Customer Support, or Operations roles
• Exceptional organizational abilities with proven…