Client Operations Lead

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Barry’s Bootcamp is committed to equal employment opportunity and does not discriminate based on race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, marital status, or any other protected basis under applicable law. If you need assistance due to a disability, please contact the People and Culture Department at

Barry’s is the Best Workout in the World™®. Founded in 1998, our high‑intensity, one‑hour classes alternate between strength and cardio to provide an immersive fitness experience that maximizes results while preventing injuries. Smoking is prohibited in all indoor areas.

The Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Lead plays a crucial role in ensuring every client has an exceptional in‑studio experience and works closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.

• Serve as studio leader in the absence of GM/AGM/COS
  • Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
• Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
• Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
  • Assist clients, building individual connections, and providing direction with any questions or concerns
• Communicate with studio leadership and peers: provide information to supervisors and co‑workers by telephone, e‑mail, text, or in person in a timely and efficient manner
• Deliver first‑class client experience or hospitality at all times
  • Greet, assist and check in customers
  • Respond to customer questions at the studio, per phone and e‑mail
  • Handle studio membership database; register new clients, receive membership payments and maintain client base
• Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
• Motivate team and build positive morale to drive results through accountability and celebrating successes
• Provide timely, same‑day coaching and feedback to team members and communicate recaps to their line manager appropriately
• Deliver operational excellence in all studio processes
• Ensure a clean and welcoming atmosphere at all times
• Guide clients with regards to the latest studio promotions, membership discounts and/or special events
• Deliver quality shakes and customer service in the Fuel Bar
  • Handle pre‑orders and orders on the spot
  • Customize each customer’s needs
• Maintain product knowledge for all studio retail operations
  • Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Have flexibility with schedule, able to work weekends, holidays, morning or night shifts and meet minimum availability requirements

• Support in preparing studio spaces before, after, and in‑between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
• Support cleaning and maintaining locker rooms to brand standard as directed
• Support deep cleaning, organization, and service of common areas (lobby, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas)
• Support Laundry services, including collecting, washing, and folding towels
• Support daily and weekly cleaning and maintenance checklists

• Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily
• Repr…