Technical Resource Engineer

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Do you want to be part of a team that is making a positive difference in lives all across the globe? Do you want to be part of a culture where you are recognized, respected, and rewarded for a job well done? U.S. Pipe has been providing quality water and wastewater products since 1899, and for the past 120 years we have proudly supported local governments, municipalities, water departments, and businesses all across the United States, and the world.

• Team
  
  Collaboration:
  
  Join a team-oriented environment where collaboration is not just a buzzword but a priority.
• Career Growth:
  Be part of an industry leader renowned for world‑class design, manufacturing, sourcing, and distribution, and take your career to the next level.
• Comprehensive Benefits:
  We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.

U.S. Pipe is seeking a Technical Resource Engineer to join our team. This position’s responsibilities will include consulting with owners, owner’s representatives (consulting engineers), and customers regarding technical matters concerning product application, construction specifications, installation procedures, customer complaints, and other services required to promote the company’s products and maintain end‑user satisfaction. This candidate must be relocate able to the Richmond, Virginia area.

• Drive specification inclusion and product promotion through presentations to engineers, municipalities, contractors, and owners.
• Support the sales staff.
• Perform field investigations on an as‑needed basis of customer complaints when the company’s product fails to meet expectations, making recommendations as to remedial action required to resolve the source of the dissatisfaction.
• Recommend financial settlements on customer damage claims.
• Consult with owners and owner’s representatives concerning the proper application of the company products and assist in drafting project specifications incorporating ANSI, AWWA, ISO and other applicable standards.
• Assist in design of product systems to meet specific project needs incorporating ANSI, AWWA, DIPRA, ISO, and other applicable design procedures.
• Consultation may involve corrosion effects and prevention of the company’s products.
• Consult with customers (including distributors, contractors, and owner’s personnel) on proper application, assembly, and installation of the company’s products.
• Train installation personnel in the proper assembly and installation techniques.
• Meet with owner’s personnel to discuss failures of the company’s products to meet performance expectations and participate in mutual resolutions to achieve the owner’s expectations.
• Consult with various company department heads and advise on service and product shortcomings affecting remedial action as required.

• Requires a BS in Engineering (Civil/Mechanical preferred).
• Engineer in Training (EIT) certificate preferred, and a Professional Engineer (PE) license preferred (or ability to obtain).
• Waterworks or Public Utilities experience.
• Possess problem‑solving skills.
• Requires good verbal, written and presentation skills.
• Must have the ability to apply standard engineering principles to situations and be able to develop solutions incorporating available products and procedures to minimize customer work stoppage in an economical manner.
• Must have a general knowledge of construction equipment and its capabilities, and construction practices and procedures.
• Must be able to communicate and negotiate with disappointed people under less than amicable conditions.
• Every employee is expected to demonstrate the following core values: customer commitment, high‑performance culture, fleet of foot, innovation, accountability, integrity, respect for others and teamwork.

The employee will be working “on‑road” 25%‑50% business travel, heavy  will require business travel to the various pipe plants and job sites, thus exposing the employee to Foundry operations and heavy construction. The employee will be exposed to extreme heat, cold, and noise.

The employee will be required to perform the following actions (from time to time): standing, walking, balancing, stooping, kneeling, and reaching.

Entry level

Full‑time

Engineering and Information Technology

Utilities