Manager Regional Field Service

Regional Field Service Manager

As part of Leica Biosystems, a Danaher company, the Regional Field Service Manager is responsible for managing a regional field service team in the San Francisco, CA area. The manager will lead a field service engineering team, collaborate with service coordination, applications, and sales, and ensure timely, accurate repair, calibration, instrument qualification, and installation services.

• Drive Customer Satisfaction and be the clear advocate for the customer during service calls, installations, and resolving high‑pressure customer issues.
• Leverage strong communication and listening skills to exceed customer expectations and close all outstanding issues with high business acumen.
• Create an ownership culture and ensure associates understand objectives, receive guidance, and develop toward success.
• Develop a continuous improvement and accountability culture with daily management and monthly KPI’s.
• Document and improve processes via Kaizen and other tools, applying Danaher Business System expertise.

• Bachelor's degree
• 9+ years of field service experience
• 3+ years of customer‑facing experience

• Up to 90% travel by air and/or ground, including overnight stays and short‑notice travel; primarily domestic with occasional international.
• Valid driver’s license with acceptable driving record.
• Ability to lift, move, slide, raise, or place up to 50 lbs. and perform necessary physical tasks for servicing equipment.

• Supervisory experience
• Experience troubleshooting and repairing medical laboratory instruments

Leica Biosystems offers a broad array of comprehensive, competitive benefit programs and is committed to flexible, remote working arrangements for eligible roles. This position is eligible for remote work from home.

Annual salary range: $125,000 – $145,000 USD. The range is subject to change. The role may also include bonus and incentive pay.

We offer a full benefits package including paid time off, medical/dental/vision insurance, and 401(k).

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed, please contact 1‑202‑419‑7762 or