Senior Product Designer, Care Ops

About the Role

Hinge Health is a company that recognizes the value of design. As a Senior Product Designer on the Care Hub team
, you’ll join a collaborative group of designers who care deeply about creating cohesive, intuitive product experiences that have a real impact. Our design team plays a central role in solving meaningful problems for millions of members managing their joint and muscle health, making a tangible difference in their lives every day.
Care Operations is Care Hub's operational backbone—the infrastructure, tools, and automation that connect members to the right care teams and support Member Operations, Demand Enablement, and Licensing & Credentialing. Your work will help evolve Care Ops into an industry-grade Practice Management solution that empowers operational teams, care team managers, QA, and L&D with data-driven insights and streamlined workflows.
In this role, you'll design experiences that transform fragmented, manual workflows into a unified, modern platform. You'll tackle complex operational challenges—from member assignment and workload balancing to compliance management—creating interfaces that enable teams to work efficiently at scale without adding overhead.
You’ll be based in Bengaluru and reporting to a Design Manager who partners closely with Product and Engineering leadership. This is a high-impact opportunity at a pivotal time in Hinge Health’s growth — our business is thriving, our member base continues to expand, and the design decisions you make in Care Hub will directly influence how we deliver exceptional care at scale.

• Design for operational excellence:
  Create intuitive workflows for Member Operations to process applications, manage reviews, and handle transitions—reducing manual effort and context switching.
• Enable scalable care delivery:
  Design tools for Demand Enablement to optimize care team utilization, forecast capacity, and balance workloads.
• Simplify complex systems:
  Transform fragmented workflows across Admin Panel, Slack, and other tools into streamlined, role-based Care Hub experiences.
• Support compliance:
  Design efficient interfaces for managing PT licenses, credentials, and compliance requirements.
• Champion design quality:
  Ensure solutions meet high visual and interaction design standards while maintaining consistency with Care Hub’s design system.

• 5+ years of experience in product design, collaborating directly with Product and Engineering teams.
• Bachelor’s degree in Interaction Design, Industrial Design, Product Design, Service Design, Human–Computer Interaction, or equivalent practical experience.
• Portfolio demonstrating end-to-end ownership of product design work, including examples of shipped or in-market products that show both interaction and visual design capabilities.
• Experience applying visual design principles including layout, iconography, and typography to create cohesive and accessible interfaces.
• Proficiency in prototyping tools and methods to test, validate, and communicate design intent.

• 0 to 1 mindset — you're comfortable navigating ambiguity, partnering closely with product and engineering teammates to make decisions quickly, learn from them, and iterate. You aren't afraid to put something out there to get rapid feedback.
• Design thinker for complex systems — you're energized by thorny user needs, workflow inefficiencies, and opportunities to modernize legacy tools
• AI curiosity — you actively explore how emerging tools like generative AI can enhance workflows, creativity, or product experiences
• Design innovator — you are excited to redefine a space by bringing novel, delightful ideas to the table. You are able to pull from unexpected sources of inspiration.
• Master of many mediums — you design seamlessly across mobile, desktop, wearables, and other interfaces
• Passion for Healthcare or Fitness — you're passionate about enabling others to live their healthiest lives through design and technology, and have experience in the industry

Hinge Health is moving people beyond pain by transforming how it’s treated and prevented. Combining advanced technology, AI,…